Forum Discussion
Not receiving verification texts --NOT using DIGITS
I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?
Hey everyone! We see that this post is still getting some views and we want to make the resolution to this issue more visible so I am going to mark this answer correct and it will be displayed at the very top of the thread.
For this specific issue, there are a few things we will need to check on the account side to ensure there is nothing preventing you from receiving these kinds of verification short codes. Some things like your specific rate plan or even a blocking feature on your line may be causing this issue and that is a very simple fix.
If there is no apparent reason you should not be receiving these verification texts or short codes, we have a process in place to notify our engineering teams via a trouble ticket so that we can take a closer look at the back end of the network to see where the hang up is.
The most common issue is a blocking feature that is on your specific line, this feature can be removed entirely so that all your verification texts come through. Now I know what you are thinking, "if everything is open, then anyone can send me short codes." That is true but we also have the ability to black list specific short codes so that you can still receive your verification text messages but keep the bad ones at bay.
With all of that said, we do need access to your account in order to visually audit what the root of the issue is and here on a public community forum, we unfortunately do not have a secure way of verifying you. Never fear though, you can always reach out to us over the phone or on Facebook/Twitter (using the links in my signature) and our experts can get you all taken care of.
same issue here
I just posted from Google Fi not getting any authentication texts from any provider. PayPal, Facebook, banks, Starbucks, brokerage accounts, Amazon.
I called in and the tech wasn't able to fix it and escalated it. No blocking is enabled. I can still receive codes from half of my apps/sites (mix of 10-digit and short code numbers) but none from the others (voice call codes still get through fine). This is not my digits line, but that doesn't work either.
I wasn't receiving my verification code for H&R Block. I went into the T-Mobile app and used the contact us>chat option. The rep stated it looked like I had a block on for those types of codes so she removed it. I restarted my phone and submitted another request at H&R Block. Received the verification code and filed my tax return.
Not gonna lie, I totally missed that! I am sorry about that! Has this ever worked for you in the past? It is possible that there is some black listing on the account side that is preventing these messages. Are the short codes from your bank the only ones not working?
Hey there! Just wanted to check back in here and see if you'd had a chance to read over the questions in Chris's last reply. Sorry we missed the call out in your title on the first read! 😥 If you're still having trouble with this, we'd love to know if this started recently or has never worked for you, and if there are other short codes you're not receiving as well. ¡Gracias!
It's not just my bank. Is there a setting somewhere that needs to be changed?
It may be a blocking setting on our side. Please contáctanos so our tech care folks can check your account and blocking settings.
Buenos días @elvisjay! Just wanted to check back and see if you'd had a chance to reach out to one of our internal support teams over the weekend so that we could check the blocking settings on our side. How are things going for you?
