On Us with AirPods promotion & rebates

I am having the exact same issue.

tmobile.com/rebates 

The promo code is: 2021appleairpods

I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13's on them.  My daughter and I both got "FREE" iPhone 13 pro's back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these "Free" phones.  

We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder).  Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill.  We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them.  It is a Cluster.  

Please advise what to do - ripped off and Bill is out of control! 

Switched two family members over to T-Mobile from ATT. Lured by the On Us AirPods Promo/rebate.

Every time I attempt to access page its down! Beginning to think I should have moved family to Verizon! Will kept trying rebate page but am disappointed thus far!

Verdeyellowtail wrote:

Thanks Cfowler88 that code worked perfectly.  Now I'm waiting for my virtual credit card.  The status on the promotion web site reads:

 

ID de rastreo: NCLR-7439-5755
Fecha de solicitud: 12/23/2021

Información de recompensa

Tipo de recompensa: Tarjeta virtual prepagada
Estado: Recibido

This leads me to believe I've received the Virtual card but I have not found it in e-mail or text.  Can someone tell me if this is still pending or if the Prepaid card is out there in the ether? Gracias,

I don't mind getting a rebate with these virtual debit cards.  They work to pay most bills or by something from whoever you shop with online. 

Gracias

I am having the same issue…says received but haven't received any refund or virtual prepaid card. I tried chatting with a T-Mobile representative but they were unable to help me. Did you ever find out where the "virtual rebate card" is

The received just means they received your submission. You should get a text with a link to get your VISA card. It'll say this

"T-Mobile: Congrats! Your Virtual Prepaid Mastercard for the 2021 Apple P1 promo is ready. Redeem here:…"

We also fell for the promotion of getting the iPhone 13 and the AirPods for free. We saw charges on our bill for the AirPods . When I called T-Mobile, I was told that here is only one free AirPods per account and we would pay for the others. At no time was that mentioned when we ordered the phone. We ended up sending 2 sets of AirPods back to T-Mobile.  This is a definite bait and switch tactic

I switched to tmobile and got the airpods - I”m being charged for them every month - NO CREDIT yet. 

You won't see a credit. You'll get a VISA gift card. Took me nearly 8 weeks to get it.

lsayers620 wrote:

Bobey4 wrote:

I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13's on them.  My daughter and I both got "FREE" iPhone 13 pro's back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these "Free" phones.  

 

We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder).  Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill.  We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them.  It is a Cluster.  

Please advise what to do - ripped off and Bill is out of control! 

We also fell for the promotion of getting the iPhone 13 and the AirPods for free. We saw charges on our bill for the AirPods . When I called T-Mobile, I was told that here is only one free AirPods per account and we would pay for the others. At no time was that mentioned when we ordered the phone. We ended up sending 2 sets of AirPods back to T-Mobile.  This is a definite bait and switch tactic.

T-Mobile was not being transparent on their 2021 Airpods P1 promotion Black Friday deal. I also fell for this promotion even AFTER I chatted with T-Mobile to obtain clarification and they assured me everything was fine. I upgraded (3) phones to 13 Pro however, only 1 phone was approved for the P1 promotion. The other 2 was denied since you can only redeem (1) offer per account, not per line. 

T-Mobile never mentioned this when I discussed with them prior to purchasing and this was not in the fine print or disclaimer. They would not allow me to return the Airpods even though they are still sealed. Instead, they only provided (1) additional credit of $130. So I am out of $130. 

We will be switching to Verizon after our contract is over as we do not want to be affiliated with a company that doesn’t want to own up to their marketing mistakes.