On Us with AirPods promotion & rebates

I received my virtual card. It was a battle though. I ended up giving them a horrible review on the survey after the call…attached all of the screenshots I had for my submission. They called me and let me speak to someone from the promotions department who FINALLY saw my submission. Hang in there and call!

Trying to find where my rebate is for the AirPods. I checked the status and it says reward type: virtual prepaid card and then at status: received, but I have not received it. Or am I maybe missing where it would be?

Verdeyellowtail wrote:

Thanks Cfowler88 that code worked perfectly.  Now I'm waiting for my virtual credit card.  The status on the promotion web site reads:

 

ID de rastreo: NCLR-7439-5755
Fecha de solicitud: 12/23/2021

Información de recompensa

Tipo de recompensa: Tarjeta virtual prepagada
Estado: Recibido

This leads me to believe I've received the Virtual card but I have not found it in e-mail or text.  Can someone tell me if this is still pending or if the Prepaid card is out there in the ether? Gracias,

I don't mind getting a rebate with these virtual debit cards.  They work to pay most bills or by something from whoever you shop with online. 

Gracias

I am having the same issue…says received but haven't received any refund or virtual prepaid card. I tried chatting with a T-Mobile representative but they were unable to help me. Did you ever find out where the "virtual rebate card" is

So I submitted the rebate 12/2. I have confirmation of it… When I go under the T-Mobile Promotions site it shows, yet T-Mobile says "they don't see it". It's on their Rewards Tracker website. I have everything Tracking ID, Promotions Number. It says "Status: Received", but wow - they claim they don't see it. Anyone else? Has anyone successfully gotten their rebate? It's been over 4 weeks for me.

I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13's on them.  My daughter and I both got "FREE" iPhone 13 pro's back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these "Free" phones.  

We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder).  Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill.  We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them.  It is a Cluster.  

Please advise what to do - ripped off and Bill is out of control! 

Cfowler88 wrote:

tmobile.com/rebates 

The promo code is: 2021appleairpods

Yes, this is what I was given over the phone as well.  It worked to allow me to make the submission but I have no idea if it will be approved or not.  I was never given this at time I agreed to the purchase and promotion either.  I was specifically told it would automatically come to me and I would even probably get the rebate card before the airpods arrived.  Not the case at all. 

Thanks Cfowler88 that code worked perfectly.  Now I'm waiting for my virtual credit card.  The status on the promotion web site reads:

ID de rastreo: NCLR-7439-5755
Fecha de solicitud: 12/23/2021

Información de recompensa

Tipo de recompensa: Tarjeta virtual prepagada
Estado: Recibido

This leads me to believe I've received the Virtual card but I have not found it in e-mail or text.  Can someone tell me if this is still pending or if the Prepaid card is out there in the ether? Gracias,

I don't mind getting a rebate with these virtual debit cards.  They work to pay most bills or by something from whoever you shop with online. 

Gracias

Switched two family members over to T-Mobile from ATT. Lured by the On Us AirPods Promo/rebate.

Every time I attempt to access page its down! Beginning to think I should have moved family to Verizon! Will kept trying rebate page but am disappointed thus far!

It was a black friday promotion, get free air pods or pay the difference for airpod pro.  I called about why I have a device installment on my bill for Airpod pro.  I paid the difference the day of the purchase, since i did not get regular airpods. Nobody mentioned the fact that I needed a rebate to not have to pay for the amount that was left.  This was not sent in a text or email.  So I called T-mobile today and she gave me the information on the promo rebate and I submitted it.  After I submitted the rebate- the dates to submit were from 11/19/2021 to 12/27/2021.  The rebate was received at T-Mobile onn 1/1/2022.  Not sure if the promotion dates are for the dates of purchase or dates of submission.  Not very clear on website for the rebate.  Many other issues with t-mobile today, on a 2 hour call and waiting for a subpervisor to call me back.  

You will also need the IMEI from the PHONE not the airpods to submit the rebate. It's kinda dumb (or maybe I am LOL), but hopefully this will help someone out. I got so frustrated!