Forum Discussion
On Us with AirPods promotion & rebates
I'm having issues getting a rebate from T-mobile on the AirPod Promotion. When I go into the rebate site https://promotions.t-mobile.com/ my phone number is auto-populated and then it requires Promotion Code. I've never received a promotion code. What is this promotion code and is it unique to my purchase. I have called customer service and they basically seem like they don't know what I'm talking about. This is quite frustrating and I'd like to get my rebate visa.
- webdancerRoaming Rookie
I switched from Sprint to T-Mobile and added my wife and mother-in-law to my account. We traded in three old phones for three new ones and were told we qualified for a promotion of $130 off each set of three Airpods. When the bill came they were not discounted like they should have been. I called and spoke with Deborah who figured it out and sent me a link to the promotion redemption page with the code. Neither worked. I called back a second time, spoke with Aljay who put me on hold to speak with his boss and informed me that his boss was going to terminate the payment plan for all three sets of headphones and I would receive a credit for what I have already paid. Airpods still on my bill. I called a third time the guy I talked to seemed to have problems grasping what was wrong. After we had been talking for a while he even asked out of the blue me if I was calling because I wanted to add another line. In the end I was left with, "So sorry, someone told you something that they shouldn't have" and "at least you have only ten more payments and then the headphones will be paid off and your bill will go down by fifty dollars." That would be me paying $150 for headphones I nunca would have purchased had they not been for such a great price to begin with. - SuperAnnoyedNetwork Novice
Mvp wrote:
lsayers620 wrote:
Bobey4 wrote:
I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13's on them. My daughter and I both got "FREE" iPhone 13 pro's back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these "Free" phones.
We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder). Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill. We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them. It is a Cluster.
Please advise what to do - ripped off and Bill is out of control!
We also fell for the promotion of getting the iPhone 13 and the AirPods for free. We saw charges on our bill for the AirPods . When I called T-Mobile, I was told that here is only one free AirPods per account and we would pay for the others. At no time was that mentioned when we ordered the phone. We ended up sending 2 sets of AirPods back to T-Mobile. This is a definite bait and switch tactic.
T-Mobile was not being transparent on their 2021 Airpods P1 promotion Black Friday deal. I also fell for this promotion even AFTER I chatted with T-Mobile to obtain clarification and they assured me everything was fine. I upgraded (3) phones to 13 Pro however, only 1 phone was approved for the P1 promotion. The other 2 was denied since you can only redeem (1) offer per account, not per line.
T-Mobile never mentioned this when I discussed with them prior to purchasing and this was not in the fine print or disclaimer. They would not allow me to return the Airpods even though they are still sealed. Instead, they only provided (1) additional credit of $130. So I am out of $130.
We will be switching to Verizon after our contract is over as we do not want to be affiliated with a company that doesn’t want to own up to their marketing mistakes.
Same here, I got two airpods and just found out that one of them was denied. The reason was that the promo is one per account. I did this in store, so if that is true, then why would the store associate give me two sets of airpods……….
- MvpNewbie Caller
lsayers620 wrote:
Bobey4 wrote:
I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13's on them. My daughter and I both got "FREE" iPhone 13 pro's back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these "Free" phones.
We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder). Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill. We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them. It is a Cluster.
Please advise what to do - ripped off and Bill is out of control!
We also fell for the promotion of getting the iPhone 13 and the AirPods for free. We saw charges on our bill for the AirPods . When I called T-Mobile, I was told that here is only one free AirPods per account and we would pay for the others. At no time was that mentioned when we ordered the phone. We ended up sending 2 sets of AirPods back to T-Mobile. This is a definite bait and switch tactic.
T-Mobile was not being transparent on their 2021 Airpods P1 promotion Black Friday deal. I also fell for this promotion even AFTER I chatted with T-Mobile to obtain clarification and they assured me everything was fine. I upgraded (3) phones to 13 Pro however, only 1 phone was approved for the P1 promotion. The other 2 was denied since you can only redeem (1) offer per account, not per line.
T-Mobile never mentioned this when I discussed with them prior to purchasing and this was not in the fine print or disclaimer. They would not allow me to return the Airpods even though they are still sealed. Instead, they only provided (1) additional credit of $130. So I am out of $130.
We will be switching to Verizon after our contract is over as we do not want to be affiliated with a company that doesn’t want to own up to their marketing mistakes.
- DanielleDRoaming Rookie
You won't see a credit. You'll get a VISA gift card. Took me nearly 8 weeks to get it.
- kevannonNewbie Caller
I switched to tmobile and got the airpods - I”m being charged for them every month - NO CREDIT yet.
- lsayers620Roaming Rookie
I miss Sprint.
- lsayers620Roaming Rookie
We also fell for the promotion of getting the iPhone 13 and the AirPods for free. We saw charges on our bill for the AirPods . When I called T-Mobile, I was told that here is only one free AirPods per account and we would pay for the others. At no time was that mentioned when we ordered the phone. We ended up sending 2 sets of AirPods back to T-Mobile. This is a definite bait and switch tactic
- lsayers620Roaming Rookie
Bobey4 wrote:
I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13's on them. My daughter and I both got "FREE" iPhone 13 pro's back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these "Free" phones.
We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder). Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill. We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them. It is a Cluster.
Please advise what to do - ripped off and Bill is out of control!
We also fell for the promotion of getting the iPhone 13 and the AirPods for free. We saw charges on our bill for the AirPods . When I called T-Mobile, I was told that here is only one free AirPods per account and we would pay for the others. At no time was that mentioned when we ordered the phone. We ended up sending 2 sets of AirPods back to T-Mobile. This is a definite bait and switch tactic.
- DanielleDRoaming Rookie
The received just means they received your submission. You should get a text with a link to get your VISA card. It'll say this
"T-Mobile: Congrats! Your Virtual Prepaid Mastercard for the 2021 Apple P1 promo is ready. Redeem here:…"
- jmnesqNetwork Novice
How did you receive it? I have 4 lines that claim that the rebate is received, but I can't find anything online about it.
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