Forum Discussion
Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?
We're planning to travel to Europe later this year and would like to take advantage of T-Mobile's free international text/data roaming. However, I saw that incoming calls are charged at one minute even if you don't answer; per T-Mobile's website: "If your phone is on when you get an incoming call, even if you do not answer it, the call is charged one minute for delivery to the phone. (There are no charges if your phone is turned off.)" I get multiple robocalls/telemarketer calls per week, and I don't want to rack up charges for unwanted calls. Is there any way to temporarily turn off incoming calls or route them directly to voicemail to avoid charges? If so, what are the steps to do that?
Great question. The easiest way to do this is to enable unconditional call forwarding. This will tell the network to immediately forward the call to a selected number without trying to pin you first which is where the charge comes from.
To enable unconditional call forwarding, you will need to follow these steps https://support.t-mobile.com/docs/DOC-4041#secondheading
Dial **21*18056377249# from your phone to enable CFU and ##21# to turn it off when you are back in the states and want to resume being able to get calls.
The 18056377249 number is the same number that your calls are forwarded to when you do not answer the phone so that the people calling you can leave a VM. Since we are enabling unconditional call forwarding, the call will be automatically routed there instead of ringing your phone first.
- escriteurRoaming Rookie
@tmo_chris Thank you so much for responding to my question with detailed info on how I can push calls directly to voicemail when traveling so I won't get billed for unwanted "spam" calls. I appreciate the information!
And thank you, @drnewcomb2, for the additional suggestions.
Thanks again for the help!
- miketConnection Cadet
As I recall, you will get notice (free) that you had an incoming call. I haven't used "fwd all calls to VM" in a few years since I don't mind spending the 20 cents/min. Because of time diff - turn off phone at bed time - don't want texts in middle of nite.. (Also, still in habit of fwd. all calls to VM when I do that because you might be charged for incoming calls that get routed back to VM when not answered.) Don't know if that's still the case.
I have the **21*18056377249# and the ##21# as speed dial numbers.
- Anónimo
Another detail; the **21 and ##21# codes are called GSM Service Codes (or Hash Codes). Your phone may have a specific forward menu that will accomplish the forwarding commands without having to enter a yard-long Service Code. In the example above the ##21# code actually says "deactivate and forget". Rather than using ##21#, you could use #21#, which says "deactivate but remember". Then when you want to reactivate forwarding, you'd enter *21#, which says "reactivate". All of the assumes T-Mobile hasn't monkeyed with the "Forward All" commands. They changed the conditional forward system so that if you try to deactivate conditional forwarding it will reset itself to voicemail (And a pox on their house for doing it.) BTW, there should never be any charge for using these codes.
P.S. It's a good idea to practice using these features before you travel.
- escriteurRoaming Rookie
Thank you for your sharing your experiences and suggestions, @miket and @drnewcomb2 -- I appreciate it!
- magenta5004735Network Novice
Hoping this works as 1) I've had exponential increases throughout this year in robo / scammer calls - i.e. ~10 per day and 2) I'll be traveling internationally so don't want to be incorrectly charged for these scam / robo calls that realistically the mobile networks (read T-Mobile) should be working harder to block / stop in the first place - cc @tmo_mike - please share any articles or support as to what's being done on this front to preserve the T-Mobile customer experience and if anything additional can be done on this front from the user perspective.
- miketConnection Cadet
As I (and others) stated above - our method has worked for years. TM is the only carrier that lets you roam in most intl. countries w.o. spending lot$ of $.
One more tip (which I don't use myself) - you can make use of the free data by routing voice calls over data services. (Skype etc.)
- Anónimo
I agree that we need a way to block unwanted calls while abroad and still let people we need to have call us get through. Unfortunately, the only way I've found to do this is to either have them text you first, so you can call them back, or give them a back door, such as a Viber or SIP address.
- miketConnection Cadet
Simply Forward directly to VM ---- 805-637-7243
Even now that TM has had "free" intl. roaming the past several years - still make sure at night time calls are forwarded to VM so as not to be awaken by calls when it's still daytime at home.
- Anónimo
Visual VM should do this but if you let calls roll over to voicemail you will be charged for the call. You can forward all calls to voicemail and listen to them via Visual VM
- nyatiNetwork Novice
@tmo_chris - I am right now on a call with T-mobile customer care and they can not confirm that I will not be charged if I follow the steps you provided above. They are saying that I will still be charged as the call will be redirected and that will be a charge on my account.
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