Forum Discussion

lh23's avatar
lh23
Network Novice
Hace 3 años

Phone order stolen

I went to upgrade my phone to a Samsung Galaxy S22 Ultra on 10/25 in store. The store did not have the phone so it needed to be ordered. I was reluctant to do this which is why I went in store to get the phone. I was told that the shipment was for next day delivery but it was actually 2nd day delivery - no big deal. However, on the 2nd day I stay home all day to receive the shipment since it required a signature. I keep an eye on the shipment's tracking online and at 5:13pm, I see that it has been delivered but I did not sign for it. I check my mailbox and around my house and neighbors and I cannot locate it. I don't normally have issues with stolen packages in my area and I believe that it was stolen by UPS. Reason I believe that is because it was marked as delivered to me and that I signed for it which is untrue. I've already reached out to UPS and filed a claim and I've contacted T-Mobile who said it's gong to take a few business days to look into. I'm not sure what else to do at this point and I'm afraid I might be out of the money I paid to upgrade the phone and the monthly fee I will be charged for the phone.

  • Cali_Cat's avatar
    Cali_Cat
    Bandwidth Buddy

    If it shows somebody signing for it, it could be that it got delivered to the wrong address. Happened to me a couple times but fortunately went to my neighbor who brought it to me. If someone from UPS steals it, it is generally in the warehouse. I've had that happen as well.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Usually waiting a few days can sometimes have the device turn up.  If it doesn't though and you haven't heard back from T-Mobile yet.  Then try reaching out to the T-Force Team via Facebook or Twitter to see if they can offer you an update on tracking down your device or figuring out what happened to it.