Forum Discussion
Phone stolen from package that was shipped.
I ordered a pixel 3a xl during sale for $379. Came home to find ups box opened, only the phone was taken out of the package, everything else was still there. Called Tmobile support was told to send back the box and wait for a refund. I had to pay $479 plus tax for replacement phone since discount was over. They did provide me with $100 bill credit but I still payed more due to tax on $479. Tmobile told me that I had to call UPS to file a claim. I called UPS and was told that Tmobile blocked receiver from making claims, so Tmobile has to be the one to make the claim. Also will file a police report.
Call Customer Care and have them blacklist the IMEI on the box, if they haven't done this already. This will ensure the device will not be usable on any carrier in the US and Canada.
Somebody stole my new phone when delivery the packet from my home
Most of the time a missing package is something you ordered In that case, you want to reach out out to the seller and let them know that your package hasn’t been delivered.
I'm so sorry your phone was stolen from the box. We can definitely take a look at what is going on here and determine the next best steps. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team. They will be able to securely access your account and do the necessary audits.
Call Customer Care and have them blacklist the IMEI on the box, if they haven't done this already. This will ensure the device will not be usable on any carrier in the US and Canada.
