Forum Discussion
Port problem
Hello. Four days ago I ported three numbers from AT&T. T-Mobile says the numbers are all active on the lines and AT&T has said that they have fully released the numbers. So far, none of our phone...
Buenas tardes, @peganng!
I'm so sorry that I'm just now seeing your post. Generally, the port can take up to 24 hours which you're clearly past. If it has been 4+ days, there may be an issue with the port. In this case, I recommend contacting our Number Transfer Center at 1-877-789-3106 and they are open 24/7. Please let me know if you have any other questions.
I got the same issue today. I transferred 5 lines to T-mobile in different times. The first 4 lines did in store quickly and successfully. But tonight the lady in store did the transfer and she told me I need to wait for 2 hours to be activated. I questioned her why other 4 phones didn't transfer like this. She told me each day is different. I trusted her and came home. But not working at all and I called the t-mobile and they couldn't send me the code. I had 4 active lines already and still they couldn't send me the code. They asked me to go back to store tomorrow.This is my son's phone who is super busy in his work with this phone. He is so frustrated and I am not sure what will happen tomorrow. If not working, I have to transfer back to Verizon for him since he needs the phone for his work. so frustrated with this process.
