All calls to T-Mobile 611 go directly to T-Mobile reps in Philippines from 03 to 12-2021

I wish that was the same for me and remain hopeful you do not have to amend your comment. Lol :-) Wellop, it appears T-Mobile customer complaints visible all across various social media platforms regarding outsourcing of ALL their customer care calls to Philippines still go ignored. How are customer care calls 'so called' randomly routed since T-Mobile's merger with Sprint? When every last one of my 611 calls since your merger for years regarding technical support, billing and services not working properly at all have ALL gone to T-Mobile Reps in Philippines? Even when I've desperately needed advanced Technical Support because I've tried the same troubleshooting techniques repeatedly with Reps in Philippines for several months, requested a rep within the US 100 times, stayed on the phone 2 or more hours being transferred throughout Philippines and still did not get a US Rep at all, repeatedly told by T-Mobile Reps in Philippines and supervisors, sorry, there is no way to transfer me to a US Rep, I have one bar to ½ everywhere I go, if I'm on one or two week vacation, travel within the US or to different states, I have 0 bars in states like CA, Las Vegas etc.; all of my T-Mobile customer care calls have been out sourced directly to the Philippines even while in those states too. Why are the same excuses and apologies being given when there's different technologies corps are using that provide redirection of incoming calls to international phone numbers and outbound call's from your service provider's network go directly to the pre-specified destination unbeknownst to the caller. I spent an 1hr on the phone today literally begging and pleading to speak to a technician within the US and just gave up. I was transferred about 9-10 times, repetitive, after 50 mins then finally reached a US Rep in Corporate named Marco and I requested to speak to Corp complaints dept. and he transferred call right back to T-Mobile Rep located in the Philippines.