I cancelled home internet which by the way is atrociously awful. Things should go ok right? I cancelled 3 weeks early and sent in the device to the store. Again 3 weeks early. Next thing I know I get a bill saying I owe another month of service. Apparently t-mobile tries to make you cancel a day after your last month so you will still owe another month of service? Then they'll say that you future dated your internet service to cancel at a later date even though the device is already turned into the store!!!! Who would do that??? I literally have no way of using the internet at that point.
So I call in which took over an hour to finally get someone who said they would take care of it. So I think everything is good and go about my life. Then months later I get another bill saying I owe a past due amount. CALL IN AGAIN for an hour. They say they'll take care of it. Awesome, then after a year I get another bill saying the charge is going to collections!!!! seriously? After spending so much time trying to get the bill sorted. Now I call in and speak to some guy named Jerome 8109954 who spent the entire call trying to waste time. He obviously was there to not help and just be a buffer. Half the time wasn't even listening. They hope to force people to pay a bill they tried to cancel and I'm sure a lot of people do just pay but it is nonetheless extremely messed up.
He also then promised to put me on a call back list for his supervisor and guess what no-one ever called me back...
","kudosSumWeight":0,"postTime":"2023-01-17T16:43:22.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:help","text":"ayuda","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:32659_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":499},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I cancelled home internet which by the way is atrociously awful. Things should go ok right? I cancelled 3 weeks early and sent in the device to the store. Again 3 weeks early. Next thing I know I get a bill saying I owe another month of service. Apparently t-mobile tries to make you cancel a day after your last month so you will still owe another month of service? Then they'll say that you future dated your internet service to cancel at a later date even though the device is already turned into the store!!!! Who would do that??? I literally have no way of using the internet at that point.
So I call in which took over an hour to finally get someone who said they would take care of it. So I think everything is good and go about my life. Then months later I get another bill saying I owe a past due amount. CALL IN AGAIN for an hour. They say they'll take care of it. Awesome, then after a year I get another bill saying the charge is going to collections!!!! seriously? After spending so much time trying to get the bill sorted. Now I call in and speak to some guy named Jerome 8109954 who spent the entire call trying to waste time. He obviously was there to not help and just be a buffer. Half the time wasn't even listening. They hope to force people to pay a bill they tried to cancel and I'm sure a lot of people do just pay but it is nonetheless extremely messed up.
He also then promised to put me on a call back list for his supervisor and guess what no-one ever called me back...
"},"Conversation:conversation:32659":{"__typename":"Conversation","id":"conversation:32659","solved":false,"topic":{"__ref":"ForumTopicMessage:message:32659"},"lastPostingActivityTime":"2025-01-03T09:43:44.661-08:00","lastPostTime":"2025-01-03T09:43:44.661-08:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:32659":{"__typename":"ModerationData","id":"moderation_data:32659","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:32659_1":{"__typename":"Revision","id":"revision:32659_1","lastEditTime":"2023-01-17T16:43:22.000-08:00"},"ForumReplyMessage:message:162221":{"__typename":"ForumReplyMessage","id":"message:162221","conversation":{"__ref":"Conversation:conversation:32659"},"author":{"__ref":"User:user:180565"},"revisionNum":1,"uid":162221,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: Anyone else have a terrible time cancelling!!???","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:162221"},"parent":{"__ref":"ForumReplyMessage:message:32665"},"body":"T-Mobile life? Who actually wants to live a life simulated by cell phones? Do I really need an app to inform me about a bakery in my hometown while I'm already there? Plus, that's TikTok for you. The plans are complicated, and the pricing isn't competitive anymore. Competitive subsidies? T-Mobile provides financing on most devices, making it easy for customers to get devices with low down payments and affordable rates-that's incentive enough! So now T-Mobile has become my dad's carrier. They might as well just finish the transformation and rename it Verizon 2.0!
","body@stringLength":"575","rawBody":"T-Mobile life? Who actually wants to live a life simulated by cell phones? Do I really need an app to inform me about a bakery in my hometown while I'm already there? Plus, that's TikTok for you. The plans are complicated, and the pricing isn't competitive anymore. Competitive subsidies? T-Mobile provides financing on most devices, making it easy for customers to get devices with low down payments and affordable rates-that's incentive enough! So now T-Mobile has become my dad's carrier. They might as well just finish the transformation and rename it Verizon 2.0!
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Upgraded phone and gave mobile internet promotion a try. Decided against it, returned the box and was assured bill would be as before. Of course, it wasn't and now I have to go to T-Mobile tomorrow to have the same people \"fix\" the problem I was assured would not happen. There is no doubt in my mind that the folks at the location did what they were supposed to originally but I am also certain that this type of thing is not a glitch but a feature of how T-Mobile does business. All it takes is a few customers who aren't on top of their bills to collect an enormous amount of revenue in meantime before, if ever, errors are caught. Errors which, if you have noticed, never go in the other direction.
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Been a customer since 2002 (Sprint). Upgraded phone and gave mobile internet promotion a try. Decided against it, returned the box and was assured bill would be as before. Of course, it wasn't and now I have to go to T-Mobile tomorrow to have the same people \"fix\" the problem I was assured would not happen. There is no doubt in my mind that the folks at the location did what they were supposed to originally but I am also certain that this type of thing is not a glitch but a feature of how T-Mobile does business. All it takes is a few customers who aren't on top of their bills to collect an enormous amount of revenue in meantime before, if ever, errors are caught. Errors which, if you have noticed, never go in the other direction.
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