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gentle_tiger
Newbie Caller
6 months ago

Cannot delete a specific voicemail

I have a very bizarre issue with T-mobile voicemail system. There was a specific voicemail that I received over one week ago, and I cannot delete it. The issue is specific to this message, because I ...
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gentle_tiger
Newbie Caller
6 months ago
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gentle_tiger wrote:

Additional information for T-mobile tech troubleshooting:

If I call T-mobile voicemail (1-805-637-7243) via a landline phone, I can still hear this specific voicemail and cannot delete it.

The message always appear as a nuevo message, which is very annoying.

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Caller","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:59042":{"__typename":"User","id":"user:59042","uid":59042,"login":"gentle_tiger","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":8,"biography":null,"topicsCount":2,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-11-29T14:38:49.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:38674":{"__typename":"ForumTopicMessage","uid":38674,"subject":"Cannot delete a specific voicemail","id":"message:38674","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:59042"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:38674"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:38674"},"body@stripHtml({\"truncateLength\":200})":" I have a very bizarre issue with T-mobile voicemail system. There was a specific voicemail that I received over one week ago, and I cannot delete it. The issue is specific to this message, because I ...","body@stringLength":"611","rawBody":"

I have a very bizarre issue with T-mobile voicemail system. There was a specific voicemail that I received over one week ago, and I cannot delete it. The issue is specific to this message, because I can delete other voicemails without any issue by just pressing 7 when I check my voicemail. I tested a different cell phone and I still have this voicemail. Something is clearly wrong on T-mobile system. But when I called the technical support (twice!), they thought it was my phone (Samsung S24+) and were totally unhelpful. I asked for escalation, but I never hear back from them. What a disappointment!

","kudosSumWeight":1,"postTime":"2024-10-08T13:15:12.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:38674_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":372},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have a very bizarre issue with T-mobile voicemail system. There was a specific voicemail that I received over one week ago, and I cannot delete it. The issue is specific to this message, because I can delete other voicemails without any issue by just pressing 7 when I check my voicemail. I tested a different cell phone and I still have this voicemail. Something is clearly wrong on T-mobile system. But when I called the technical support (twice!), they thought it was my phone (Samsung S24+) and were totally unhelpful. I asked for escalation, but I never hear back from them. What a disappointment!

"},"Conversation:conversation:38674":{"__typename":"Conversation","id":"conversation:38674","solved":false,"topic":{"__ref":"ForumTopicMessage:message:38674"},"lastPostingActivityTime":"2024-12-20T18:26:50.160-08:00","lastPostTime":"2024-12-20T18:26:50.160-08:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:38674":{"__typename":"ModerationData","id":"moderation_data:38674","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:38674_1":{"__typename":"Revision","id":"revision:38674_1","lastEditTime":"2024-10-08T13:15:12.000-07:00"},"ForumReplyMessage:message:38682":{"__typename":"ForumReplyMessage","id":"message:38682","conversation":{"__ref":"Conversation:conversation:38674"},"author":{"__ref":"User:user:59042"},"revisionNum":1,"uid":38682,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: Cannot delete a specific voicemail","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:38682"},"parent":{"__ref":"ForumTopicMessage:message:38674"},"body":"
gentle_tiger wrote:
\t

Additional information for T-mobile tech troubleshooting:

\t

If I call T-mobile voicemail (1-805-637-7243) via a landline phone, I can still hear this specific voicemail and cannot delete it.

\t

The message always appear as a nuevo message, which is very annoying.

","body@stringLength":"482","rawBody":"
gentle_tiger wrote:
\t

Additional information for T-mobile tech troubleshooting:

\t

If I call T-mobile voicemail (1-805-637-7243) via a landline phone, I can still hear this specific voicemail and cannot delete it.

\t

The message always appear as a nuevo message, which is very annoying.

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