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Wi-Fi","id":"message:12809","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:146492"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:12809"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12809"},"body@stripHtml({\"truncateLength\":200})":" Hi, I’m very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi...","body@stringLength":"1744","rawBody":"

Hola,

I'm very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi calls are billed at 0.20$ per minute to most countries.

But I've been now billed over $200 (over 3.00$ per minute) for one call to a Netherlands mobile and a second call to a Switzerland landline. How is this possible?

If the policy on the website is incorrect, it should be fixed. I would also ask to be reimbursed for these two calls as the policy was misleading (I would have called from another phone had I not already read the policy and been assured the rate would be 0.20$ per minute.

text and link below: l

Llamadas wifi

How do I get this resolved? The customer care people I've spoken to can't figure out what I'm talking about.

Laura

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Hola,

I'm very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi calls are billed at 0.20$ per minute to most countries.

But I've been now billed over $200 (over 3.00$ per minute) for one call to a Netherlands mobile and a second call to a Switzerland landline. How is this possible?

If the policy on the website is incorrect, it should be fixed. I would also ask to be reimbursed for these two calls as the policy was misleading (I would have called from another phone had I not already read the policy and been assured the rate would be 0.20$ per minute.

text and link below: l

Llamadas wifi

How do I get this resolved? The customer care people I've spoken to can't figure out what I'm talking about.

Laura

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drnewcomb wrote:
\t
vh001 wrote:
\t\t

There used to be free calling over WIFI. Tmobil quietly blocked that feature. Maybe that is causing confusion. If you used to make free WIFI calls before, these unexpected high bills are surely confusing. I also got caught with $200 bill for one call to Europe. First I thought that that I made some mistake. Until I researched what happened. BTW, Tmobil does not allow wifi calls in airplane mode as one responder suggested. At least not from US. Their monthly plan for $15/ month lowers the rates per minute, but I do not make so many calls to make the plan a money saver. So it is Whatsup or Viber for me.

\t\t\t

 

\t

The only free calling on WiFi that I recall is to US numbers.
Also, I just made and received calls over WiFi with my phone in Airplane Mode with the WiFi turned back on. So, I don't think it's on T-Mobile but something with the phone manufacturer.
\tUsing Viber, Skype or some other VoIP service is a safe plan.

\t

Well, I used to use WIFI for both US and Europe calls with T-Mobile for free. It was years back. As for phone manufacturer causing the current WIFI issue, your suggestion is plausible, but not likely. On cruise ships I use ship's WIFI in airplane mode with the same model, Samsung A8+. Not a T-Mobil phone, but works in airplane mode. So likelier culprit for blocked free WIFI calls is the service provider.

Based on your info I would now say that they block WIFI calling for the outside phones only. With their phones, I could still use the free WIFI on domestic calls, but no longer international. Having unlimited plan anyway, there is no reason to restrict my future upgrades to their limited assortment. 

","body@stringLength":"1830","rawBody":"
drnewcomb wrote:
\t
vh001 wrote:
\t\t

There used to be free calling over WIFI. Tmobil quietly blocked that feature. Maybe that is causing confusion. If you used to make free WIFI calls before, these unexpected high bills are surely confusing. I also got caught with $200 bill for one call to Europe. First I thought that that I made some mistake. Until I researched what happened. BTW, Tmobil does not allow wifi calls in airplane mode as one responder suggested. At least not from US. Their monthly plan for $15/ month lowers the rates per minute, but I do not make so many calls to make the plan a money saver. So it is Whatsup or Viber for me.

\t\t\t

 

\t

The only free calling on WiFi that I recall is to US numbers.
Also, I just made and received calls over WiFi with my phone in Airplane Mode with the WiFi turned back on. So, I don't think it's on T-Mobile but something with the phone manufacturer.
\tUsing Viber, Skype or some other VoIP service is a safe plan.

\t

Well, I used to use WIFI for both US and Europe calls with T-Mobile for free. It was years back. As for phone manufacturer causing the current WIFI issue, your suggestion is plausible, but not likely. On cruise ships I use ship's WIFI in airplane mode with the same model, Samsung A8+. Not a T-Mobil phone, but works in airplane mode. So likelier culprit for blocked free WIFI calls is the service provider.

Based on your info I would now say that they block WIFI calling for the outside phones only. With their phones, I could still use the free WIFI on domestic calls, but no longer international. Having unlimited plan anyway, there is no reason to restrict my future upgrades to their limited assortment. 

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Hola @lnishikawa

A $200 charge on my bill would definitely be shocking! Wi-Fi calling is a great way to stay connected when you are in an area without T-Mobile coverage or the coverage is not strong enough and it also provides some benefits when roaming internationally. When in the U.S. Wi-Fi calls placed to other countries are subject to international long distance rates, based on your account/features you have.

You can see our international rates for any country you want to call here. Llamar al exterior | Servicios internacionales desde EE.UU. | T-Mobile​. If you opt to add our stateside international feature to your account, you can get discounted rates or even unlimited calling to landlines and mobile numbers in other countries.

I think the confusion here is that when you are roaming in another country (be it a simple global country) all calls are $0.25 a min incoming and outgoing (if it is to another simple global country). The Wi-Fi calling benefits come into play if you are making and receiving calls back to the U.S with Wi-Fi calling enabled otherwise it will still be $0.25.

For more information on WiFi calling and WiFi calling billing, you can check out our Llamadas Wi-Fi de T-Mobile support document for all the details.

TMO_Chris Mod Note- Updating correct answer to reflect current per/minute rates and link to WiFi calling. 1/3/2019

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