T-mobile refusing to give me my credits from a promotion I qualified for

I was involved in the same promotion and just spoke with Dan from the Colorado Springs Call Center Employee ID 0956956 and he even found my Conversion Credit BUT COULD NOT FIND or tell me where it was applied to.  Bottom line this should be a class action law suit.  Tmobile is screwing us over like Wellsfargo did with the extra fees.  I expect zero resolution and TMOBILE TO SCREW MY CREDIT UP as they continue to steal from us.  I've been told this was fixed four times and my bill is only around $120 a month.  Sprint did it right.  TMOBILE CONTINUES TO CHARGE ME $192 A MONTH AND ITS ON ME.  WHO HAS THE POWER TO FIGHT TMOBILE.  WILL BE SWITCHING TO AT&T OR VERIZON AND GOING INTO DEBT AS TMOBILE WILL TRY AND CHARGE ME FOR PHONES THAT I WOULD OF NEVER TRADED IN MY OLD IPHONES THAT WERE FINE BUT SCAMMED WITH THIS PROMOTION FOR $1,600.  I WAS ABLE TO GET HIM TO ADMIT THAT HE FOUND THE CONVERSION ADJUSTMENTS IS WHAT HE CALLED IT.  BUT SAID HE HAS NO IDEA WHAT IT WAS CREDITED TO.  $799.99 SOUNDS LIKE THE PHONE CREDIT.  BUT NO, I STILL OWE ANOTHER $800 PLUS.  JUST ANOTHER LARGE CORPORATE AMERICA SCAM.  THANKS, TMOBILE EXECUTIVES FOR GETTING RICH OFF OF US JUST TRYING TO PAY OUR BILLS!!!!

DIEGO SEDILLO 303.257.4412 ANOTHER SCAMMED CUSTOMER FROM TMOBILE!!!