Forum Discussion

kiksten43's avatar
kiksten43
Network Novice
Hace 3 meses

Refill your T-Mobile account not possible

Hola,

I get a message every month telling me to top up my account. I only used this number for my vacation in the USA and no longer need it. 

The problem is that I can no longer log in to my T-Mobile account because I don't have access to the number.

I would like to delete the number and the account so that I no longer receive the message by e-mail.

Gracias

  • After 60 days after the funds run out the account will close and the phone number will be reissued after 90 days.

    Consider the email as a courtesy in reminding you to refill and not lose the number.

  • gramps28's avatar
    gramps28
    Router Royalty

    There might of been funds left over and kept the account open a little longer.

  • kiksten43's avatar
    kiksten43
    Network Novice

    I used this number in March 2024. And never paid since then. So its longer than 90 days ago.

     

  • gramps28's avatar
    gramps28
    Router Royalty

    After 60 days after the funds run out the account will close and the phone number will be reissued after 90 days.

    Consider the email as a courtesy in reminding you to refill and not lose the number.