Forum Discussion
Sim Card Activation when Abroad
I travel from the US to the UK frequently.
Every single time i arrive, my Tmobile sim shows 'no service' and i have to call customer service 4 or 5 times to get it sorted out. Some of the customer service representatives tell me it is because of my plan or that i need to upgrade. Other customer service representatives go through the same 45 minutes of troubleshooting.
I just have to persevere until i get that one person that can see the issue and ‘turn something on’ on their end and then everything works perfectly.
I wish I took better notes on exactly how they fixed it because this time around I have called twice and no luck. Just the same old upgrades and trouble shooting pitch.
Does anyone know what i can do? I have a very important meeting tomorrow that i was supposed to call into so i would really appreciate any help.
Hola @tmo_mike_c could they help me on here? I don't have twitter.
Yikes, that’s really important we get you working @abigailmacleod. You can message our T-Force team using the @TMobileHelp Twitter handle. They can help with your account and you don't need to use a phone to call in. They can help over social media.
