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I recently called the expert support (September 25) and at the end of the call, I was informed that i will get a survey to rate the service. The service was excellent, however, the survey message was sent to an another phone under my account (I personally do not have access to it). Is it possible to receive it again?
HORRIBLE customer service. I've been told for 1-2 months that I would be able to the new iPhone pro max 13 for the 800$ off but it never happened. I even had a company manager call me told me to go ahead and order it (didn't even give me the option to do the 800$ off online) and she would call me back if it only took the 400$ off instead off 800$ and she would fix it. She NEVER called back and im glad I didn't order it then because she never called back to check. Then im told to go to the store and they will
give me the promo there but at the store they told me I had to
wait til my magenta goes in effect . I specifically asked muliple employees INCLUDING the manager if they will honor it and multiple employees told me yes. About a week ago or two I called to order it because our military magenta plan went in effect but NOW I was told they wouldn't honor because the promotion expired even though I was told to wait til February 10th and they PROMISED they would honor but now I'm told they will not. We've been customers for 10 years in June and we're being treated like we're some scammers or something. I have all of this in writings and recorded calls too
It is very frustrating to feel like you have been tricked into signing up with a company. That is exactly how my husband and I feel. Unfortunately after last night dealing with this situation for almost a week now we were unable to come to a resolution. I will absolutely not be recommending T-Mobile to friends family or any random person who asks. Unfortunately because Sprint has closed down we are stuck with you guys.
