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I recently called the expert support (September 25) and at the end of the call, I was informed that i will get a survey to rate the service. The service was excellent, however, the survey message was sent to an another phone under my account (I personally do not have access to it). Is it possible to receive it again?
This is horrible service! they double charged my card for payment and refuses to refund me my money. i was told multiple times that i was able to get my refund and they kept telling me to give it 24 hours for it to process on their end to issue the refund. I called to confirm that the refund was issued and they tell me that they cant refund me my money because they aren't allowed to do so. i was told by supervisors that i can get the refund and when I'm sent to another I'm being told no. this is the worst service ive ever had they stole $388.28 out of my bank acct from a mistake that one of their reps made and refuses to give me my money back. shitty service and shitty people!! i will no longer be using this service because this is not the first time something like this has happened to me. the previous times they issued my refund now their telling me they cant. Will never recommend this service to anyone. will be cancelling my services and have my friends and family cancel theirs as well.
Most terrible phone company I have ever dealt with. Terrible customer service. Their "promotions" are scams. Can't wait to cancel my plan and switch to Verizon. Moving to T-Mobile was such a mistake.
Use this plan for a while and has always worked fine for me it has been the best service and provider I’ve used.
worst company ever !!
Ahahhahaha none of these are positive. Y'all SUCK DO BETTER
Lie and lie after lie. I'm canceling my service ahahah F YOU T-MOBILE
They make unauthorized payments. They don't help whatsoever . Worst phone company I've ever dealt with.
Absolutely terrible customer service all they do is lie to you
I haveee never had soooo many people lieeee to me honestly. T mobile is sooo misleading. They tell you one thing and they fail to tell you that there are requirements for the promotion. I went to them 6 months ago and got both iPhone 11. With the promotion buy one get the free. They failed to tell me the promotion did not qualify the plan I'm in. It's soooo ridiculous why lie???? Same thing happened to me again in December I got the iPhone 13 pro max with the promotion you get the iPhone and you get the AirPods free. Welll now they're telling the same, I do not qualify because of the plan I'm in. Then why lie?????? Never in my life Am I ever gonna get t mobile ever again
Hello, I don’t know where the survey area was but I received excellent service from Jhim. They were helpful with my questions and provided excellent service on March 10th at 10:05 am
