Switching from Verizon to TMobile was a terrible decision!

Poseidon13 wrote:

Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device) and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile's solution to this is that I need to buy a new $900 device. How about 'No!'. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile guaranteed me that I could bring my phone over with me. Now that's it's not working as I was told, now they backtrack and say, "well we do have some issues with Verizon phones and typically it is with text messages or data issues".

So you are aware that this is an issue yet did not mention it to me as a possible problem and now you want me to buy a new phone from you. What a gimmick!! The issue is on the TMobile side, it's their network, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with Verizon devices I would have reconsidered making the transfer to TMobile, which I guarantee is exactly why they did not disclose this information. For me, the $20/month savings between the TMobile and Verizon bills was not worth this hassle!

I will be continuing to share this experience with multiple outlets.

Two years ago, I was able to update the apn settings on my husband's Kyocera Dura Extreme XV and it can be used on TMobile. All was fine but after the Microsoft glitch earlier this year, he only receives his Outlook email about twice each week. Everything else works great. The apn  settings I used were for Android.

Rddelm wrote:

I have the same problem as Poseidon13.  It's frustrating because sometimes sending texts works and sometimes not.  Not sure what to do.  T-Mobile insists it's not them.  I'm also annoyed at Verizon for putting their mark on my unlocked phone.  Everytime I power on I get their logo and an error message saying the SIM is not Verizon.  I didn't buy the phone from them and resent they made intrusive changes on MY phone.  Also some apps of theirs cannot be deleted. For that reason I will not use them ever again.

for what its worth most unlocked phones lock to the first carrier theyre added onto..hence it pulled in Vs info..tossing in the TMO sim should correct that if its unlocked by V..which it doesnt sound like it is if its giving you that notification from about it not being a V sim card.

I have the same problem as Poseidon13.  It's frustrating because sometimes sending texts works and sometimes not.  Not sure what to do.  T-Mobile insists it's not them.  I'm also annoyed at Verizon for putting their mark on my unlocked phone.  Everytime I power on I get their logo and an error message saying the SIM is not Verizon.  I didn't buy the phone from them and resent they made intrusive changes on MY phone.  Also some apps of theirs cannot be deleted. For that reason I will not use them ever again.

Thanks for this:  

NOT SOLD BY T-MOBILE, T-Mobile data & APN settings - https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

However, I do not see Kyocera listed (for future users reference)  but the t mobile tech found it somewhere to fix it for me.

correct. if you look at the link in the first post it contains the APN settings for each device and kind of explains what it is.

Yes.  It was from verizon and it was unlocked.  How would I have know that it needed APN settings adjusted?  Is APN the same as access point?  Because that is what the T mobile tech adjusted in the store yesterday.  Anyway it still works today.  

if its from another carrier or was purchased carrier unlocked it probably needed the APN settings adjusted or edited.

I have talked to several T mobile techs on the phone and in the store, who tried various changes and also to a Verizon tech who unlocked my phone and said it would work but it still did not.  I also talked to Kyocera, the manufacturer who said sometimes phones do not transfer well and may just have to get t new phone.

Last week, January, 2024, I decided to try the tech at a different t mobile store.  He was very helpful and offered to reset my phone if I brought in my older phone to transfer/backup the contacts to.  
Today I went back to the store, he was not there but another tech set right to work and discovered that when the new t mobile sim card was put in, the phone/network?? Did not correctly recognize/connect to the right access point???  I am not sure what he did but So far it works so yippie.  
 

yeah usually if its an issue with a port its either some of the ported number is still stuck over at the previous carrier and has not been released or APN settings if its a phone being brought in as a BYOD from another carrier..specifically if its a BYOD that is carrier specific or started out as carrier specific.

I bought the Kyocera Dura XV Extreme flip phone through our Verizon plan in April 2022 to upgrade to 5G.  A couple weeks ago, December 2023,  we switched to T Mobile and ported our numbers. Since then, I have not been able to receive certain text messages.  I think they are Multimedia Messaging Service, MMS.  The conversation bubble has a grey box saying download, but the download fails.  
I have talked to several T mobile techs on the phone and in the store, and also to a Verizon tech who unlocked my phone and said it would work but it still does not.  I also talked to Kyocera, the manufacturer who said sometimes phones do not transfer well…. 

Last week, January, 2024, I decided to try the tech at a different t mobile store.  He was very helpful and offered to reset my phone if I brought in my older phone to transfer/backup the contacts to.  
Today I went back to the store, he was not there but another tech set right to work and discovered that when the new t mobile sim card was put in, the phone/network?? Did not correctly recognize/connect to the right access point???  I am not sure what he did but So far it works so yippie.