T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

I would very much be open to speaking to several of the folks here in this thread.  I opened my very first ever TMobile account 5 days ago planning on taking advantage of the "free motorola razr plus" promotion for switching to TMobile.  The entire experience has been a headache from the time I ported my number into TMobile.  We did do a test call in the store before I left and everything appeared to be working...and my new phone had been ordered for delivery in 3 to 5 business days...or so I believed.  by the time I returned home 20 minutes later I could no longer make or receive calls, or send text messages.  I called customer service and they explained that my account has been "suspended"...but could not tell me why...and immediately un-suspended it.  Three days later when my new phone had still not shipped I called again and was assured that the phone would ship that day.  The following morning I received a text message stating that my order had been cancelled because I failed to electronically sign the purchase agreement that was emailed to me...I had not received such an agreement.  I called once again and it was explained to me that because the order had been cancelled we had to "start over".  Quite frankly I should have walked away at that point...but I wanted a "free motorola razr plus"...so what the hell..I thought..lets do this again.  At the end of the process I was emailed the agreement to e-sign.  What they sent me was a contract that stated I was purchasing the phone for $999 and would be billed at $34 per month for 24 months. I naturally refused to sign the agreement and asked for a document stating that the phone was free….but strangely that document could not be produced.  I was assured that my account had been noted and I was part of the free phone promotion...and I should just sign the document and trust them.  At that point I asked for my account number and temporary pin so I could port my number back to Verizon immediately.  I was given this information and I ended the call.  17 minutes later I received a call from "Kim" a supervisor who wanted to resolve my concerns and retain me as a TMobile customer.  Not really sure why...but I gave her 24 hours to look into the matter and get back to me.  That got me to doing some googling and I landed here….This whole thing does not smell right to me...and it seems to happen way to often….and while I find it hard to wrap my brain around how messed up they have come across to me….it is even more bizzarre that it seems to happen quite frequently.  These folks have some serious operational issues and disconnects and should be set straight.  Often times seriously ridiculous fines can help a company pull their head out of their behind and fix things.  The only reason I have given "Kim" 24 hours is that I have not yet given them any money...and I want that phone.  Frankly I hold little hope that they will retain me as a customer….but we will see.  I do not want to share personal contact info in this public forum but if anyone out there wants to pursue their issues further...please comment here and we can determine the best way to communicate.  Whether it be a marketing ploy with bait and switch built in….or just blatant operational ignorance….I think we can all agree these folks have issues and need to fix them.  I most definitely will be following up closely on my own transaction with TMobile...but the term "class action" has been mentioned a couple times in this thread (on their very own site)...and such a suit would definitely have more traction when it comes to looking into how these folks are doing business...intended or not.