My Family has been scammed by T-Mobile! 1st mistake: In early November we switched from AT&T to T-Mobile. 2nd: Mistake: Fell for the so called "Free" IPhone 13 upgrade scam! I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000 in installment credits over 30 monthsI traded in/sent them my wife's perfect condition i-phone 12 pro for a i-phone 13 pro and was told I would received $1000 in installment credits over 30 months I'm now being charged $36.67 - 15.50 credit for each phone. So being charged $21.17 for each phone per month. If you do the math they gave me $465 each for my phones.The promotion was $1000 credit on any I-phone 12! They lied!My local store employees verbally guaranteed we would get the full $1000 because that was the promotion!I'm still fighting to get the full credits. Next step is filing a complaint with Better Business and taking legal action filing a class action lawsuit. If you've experienced something similar with this promotion they ran in Dec. 2021 I would love to here your comments.

I've gotten scammed for the 2nd time now - shame on me!!! The first time was in November of 2020 when we were told the new phone we were upgrading to was on a free promotion. We continued to be billed and kept being told after 2 billing cycles, you will see credits each month. NEVER HAPPENED!!!! Trying to reach anyone who will help in impossible. Nothing but a run around. Then, in December 2021, we also fell for the FREE IPHONE 13. Both of my daughters traded in their perfectly good phones (one of which we actually paid $150 to fix the screen so we could trade in). I am now being charged for one of the phones and I continue to be told this was a buy one get one deal. Why in the HELL would I do a BOGO deal when they had a free promotion for the phone!!??!! I am now going through the same hassle as before. They have you sign so many papers and sit in their building for so long (we were there a total of more than 6 hours over two days!) that you don't know what is going on. Despite the repeated assurances that "both phones are completely free - I promise" we are once again paying for what was supposed to be a free phone. I WOULD LOVE FOR SOMEONE WHO CAN ACTUALLY HELP FROM TMOBILE TO CONTACT ME AND FIX THIS.

Sorry to see we are not alone. We have been T-Mobile customers since 2018. We wanted to reduce our bill and switched over from AT&T. Service has been okay, at times spotty and frequently slow downloading. In April 2020 we upgraded one of the i-phone 8s for the 11 with a promotion they were running. They never applied the credits. We had to jump through hoops and after several months they made good and we were satisfied with the outcome.But now...here we are again!We upgraded to Magenta Max to qualify for the free I-phone 13 pro promotion in November 2021, expecting an improvement in service. Totally scammed. The rep I spoke with yesterday apologized for the rep that originally processed the order saying she was sorry they didn't fully explain the promotion and there was nothing that could be done since they complied with the promotion. I was assured many times over by the original rep processing the order that the phone would be free and the charges billed would be credited each month. As it turned out, we only received partial credits. I would never have committed to 30 additional months plus "upgrade" to Magenta Max since we are still experiencing dropped calls and areas with spotty service. VERY disappointed with T-Mobile!! I will be seeking legal advice in hopes to resolve this matter.

I was hit with almost the exact same thing. Mine was trade in my iPhone 11 and get $800 in credits on an iPhone 13, 13pro or 13 ProMax. When I sent my iPhone 11 in I was given a 250.00 credit that they put toward my phone bill, not the new iPhone 13 ProMax and now get a monthly installment credit of $19.17 for 30 months which is $575 not $800.00 Plus they offered free AirPods by charging me $130.00 and then told me that I would get a $130 visa card. The problem is that I was never told I had to go on line and fill out a requdest with a Promo code to get the $130. I just kept waiting for the visa card to arrive and when it didn't in three months I called and was told there was nothing they can do because the promo was over and I didn't submit my request in time. I cant wait to switch over to AT&T

DTH wrote: Same thing happened to me. The promotion in December 2021 was iPhone 13 on us with trade in and free AirPods. I traded in 3 iPhone 11s and and iPhone 8. I am being charged for 2 phones was told that the promotion in December 2021 was buy one get one free. That there's nothing they can do. They cannot find any promotion in December for free iPhones with trade in. They apologized that the person I spoke with didn't properly explain the promotion. They were running commercials starting around Thanksgiving 2021 for free iPhones and now they can't find the promotion. Totally ridiculous. I only switched to TMobile because of the free phones. Yes this happened to a lot of people. I was also scammed by T-mobile! I have pictures of the promotions as proof but they still said it was not ON US but there was an amount attached to the model of the iPhone being returned. Which is not true. They hid the information to the public so we would send in our phones to find out later they we were not going to get iPhone on them but only get a portion credit from the iPhone we sent in, this is BAIT AND SWITCH!

Oh my God, I'm glad we're not the only one taken by this shell game. We went in and were offered three iphone 13, two of which would be credited with $26, monthly credits, and one partially credited that would end up being a $9.40 payment. And now we are stuck with "the promotion was a buy one, get one free" explanation whenever I call. I did talk to someone last week who went through the motions of fixing it, with no real change: me phone credited, one payment for the phone, and one partial.

T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

David_V
Newbie Caller
Hace 2 años
CROOKED
SHADY
UNSCRUPULOUS
BAIT AND SWITCH

There's surely got to be lawyers looking into this. I've documented EVERYTHING thoroughly. Their advertisements, their offers, their representatives and their supervisors, and the verbal offers. Bait and switch is absolutely going on. No integrity. Luckily I didn't fall for their bs. I work too hard for my money T-Mobile, for you to STEAL IT. I was with Sprint for over 22 years. In less than a year, T-Mobile ran me off with their borderline fraudulent sales practices. T-Mobile, admit your promotions are wrong, rescind them, and treat your customers that haven't left with some dignity. So disrespectful for you to deceive your customers like you are doing. STRAIGHT UP LYING!
unicorn2023
Newbie Caller
Hace 2 años
Can we report Tmobile to the consumer affairs under scammer? this is ridiculous big company can get away with scamming customers.
moriahthegreat
Newbie Caller
Hace 2 años
Gerd wrote:

My Family has been scammed by T-Mobile! 1st mistake: In early November we switched from AT&T to T-Mobile. 2nd: Mistake: Fell for the so called “Free” IPhone 13 upgrade scam!

I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000 in installment credits over 30 months

I traded in/sent them my wife’s perfect condition i-phone 12 pro for a i-phone 13 pro  and was told I would received $1000 in installment credits over 30 months

I'm now being charged  $36.67 - 15.50 credit for each phone. So being charged $21.17 for each phone per month.

If you do the math they gave me $465 each for my phones.

The promotion was $1000 credit on any I-phone 12! They lied!

My local store employees verbally guaranteed we would get the full $1000 because that was the promotion!

I'm still fighting to get the full credits. Next step is filing a complaint with Better Business and taking legal action filing a class action lawsuit.

If you’ve experienced something similar with this promotion they ran in Dec. 2021 I would love to here your comments.

Gerd wrote:

My Family has been scammed by T-Mobile! 1st mistake: In early November we switched from AT&T to T-Mobile. 2nd: Mistake: Fell for the so called “Free” IPhone 13 upgrade scam!

I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000 in installment credits over 30 months

I traded in/sent them my wife’s perfect condition i-phone 12 pro for a i-phone 13 pro  and was told I would received $1000 in installment credits over 30 months

I'm now being charged  $36.67 - 15.50 credit for each phone. So being charged $21.17 for each phone per month.

If you do the math they gave me $465 each for my phones.

The promotion was $1000 credit on any I-phone 12! They lied!

My local store employees verbally guaranteed we would get the full $1000 because that was the promotion!

I'm still fighting to get the full credits. Next step is filing a complaint with Better Business and taking legal action filing a class action lawsuit.

If you’ve experienced something similar with this promotion they ran in Dec. 2021 I would love to here your comments.

Omgggg wow!! This literally happened to me and I’m surprised to see how many other people this has happened to!! HOW DO WE FIX THIS!!!
Alldaysucker
Transmission Trainee
Hace 2 años
Well my sister told me they lie and I thought well they all do that. Apparently T-mobile is banking on the victim being to put out to pursue legal action I just wanted to share that I have had the same experience and I am filing with the bbb the fcc and state's attorney today and I'd like to remind everyone that you like I'm going to be doing can file in small claims court over this good luck to you all it's a shame our public officials don't hold companies accountable when they steal from us the burden is on us and if you don't pay the corporation regardless if you dispute it the burden is placed on the citizens also never trust a corporation or a politician
KingCharlie
Roaming Rookie
Hace 2 años
Same type thing happened to me. Has anyone found more information or a lawyer? Please share
Versaceversi
Network Novice
Hace 2 años
Yes I think they need a class action lawsuit. They did it to us with two phones. One on promo and a other they bought my bfs perfect condition iPhone said they gave it to him for $1000. I watched him sign a paper with the amount and we never got a copy of it of course. Then looked at our bill. No credits were given for the 800 off promotion for my phone and they only gave him $345 for his. Then we ended up with 8 lines. From 3 to 8. They brought out an iPad and chrome book which we did not even ask for, said it was free. Lies. These tmobile people know what their doing. Customer service is unhelpful as they are all from foreign countries. This company is awful now. Report them to the attorney generals office. And tell everyone to avoid this scam!!!!
Llq427
Roaming Rookie
Hace 2 años
If you go to the Better Business Bureau website, it prompts you to answer questions, and then there is a spot for a narrative. I explained the situation, sent screenshots of the emails that I had received, calculated the exact amount I wanted refunded, which included the amount I had paid AT&T for 4 phones that they lied about not receiving, the amount I was overcharged monthly for service and for the phones that they said were free. So, I, miraculously, got a call from T-mobile, and we agreed upon a Visa card for the amount I had paid AT&T, a credit for ALL of the overcharges, and an additional credit that I asked for because of all the hours of my life I will never get back, dealing with their bullsh*t! I am now on a special discounted monthly rate, but still have a lot of credits to use up. So, yes! I am still with T-Mobile. Once the money runs out, I will decide whether my new rate is worth it,
Had I not involved the Better Business Bureau, NOTHING would have happened! They are awesome!! I also filed a complaint with the FCC, perhaps the combo is what got T-Mobile to respond. GOOD LUCK! They need to pay back all of the $ for all of the scams!!
pam61102
Newbie Caller
Hace 2 años
Llq427 wrote:

Problem completely resolved by filing a complaint with the Better Business Bureau!! All my money back… NEVER would have happened without their help!!! Only way to go!!!

Can you please tell me what you had to submit or do in order to get $$ back? Did you get all owed to you? Are you still stuck with T-Mobile? I'm looking to submit my issue as Tmobile customer care, store or any departments are unable to help with this issue. 😞
pam61102
Newbie Caller
Hace 2 años
I restarted a contract with them after being promised a promotion buy 2 get 1 phone free and 2 pairs of old 2nd gen air pods for free. I gave them my mint condition IPhone 12 as trade in and got scammed! I'm stuck with old generation air pods which I'm having to pay 10.47 monthly for each for 12 months!! And the "free iPhone" they are taking off 27.50 Per month x24 months which is 660 but I'm being charged 800.16 for phone?? This is terrrible ! I've been with T-Mobile for 8 yrs had issues with them here and there but nothing like this! I can't believe there is a thread and number of cases like mine.. headed to the store to see if manager can help, She's the one who sold me this deal… Tampa customer service rep Leney and her manage Calvin are a joke.. I was placed on hold as she ate her breakfast (forgot to press hold button I guess) then she realized and said hello? Sorry my manager said nothing he can do.. seriously?? Waist of 39
mins of my time! livid at this point.
Dar740shi
Network Novice
Hace 2 años
My family was scammed too, but in Dec 2022!!!
Same promo, switched and upgraded iPhone 11 to 14. Store manager told us the same information and now I have to pay an extra $16 per month for the next two years. I filed complaints multiple times with Tmobile and no one will respond. Regrets!

Gerd wrote:

My Family has been scammed by T-Mobile! 1st mistake: In early November we switched from AT&T to T-Mobile. 2nd: Mistake: Fell for the so called “Free” IPhone 13 upgrade scam!

I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000 in installment credits over 30 months

I traded in/sent them my wife’s perfect condition i-phone 12 pro for a i-phone 13 pro and was told I would received $1000 in installment credits over 30 months

I'm now being charged $36.67 - 15.50 credit for each phone. So being charged $21.17 for each phone per month.

If you do the math they gave me $465 each for my phones.

The promotion was $1000 credit on any I-phone 12! They lied!

My local store employees verbally guaranteed we would get the full $1000 because that was the promotion!

I'm still fighting to get the full credits. Next step is filing a complaint with Better Business and taking legal action filing a class action lawsuit.

If you’ve experienced something similar with this promotion they ran in Dec. 2021 I would love to here your comments.