T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

I was scammed too in 2022 iPhone 13 free w 24 mo bill credits, same story as others. I contacted the BBB, was contacted my TM corporation and they rectified it. Never again. 

pclayton2 wrote:

I was hit with almost the exact same thing. Mine was trade in my iPhone 11 and get $800 in credits on an iPhone 13, 13pro or 13 ProMax. When I sent my iPhone 11 in I was given a 250.00 credit that they put toward my phone bill, not the new iPhone 13 ProMax and now get a monthly installment credit of $19.17 for 30 months which is $575 not $800.00 Plus they offered free AirPods by charging me $130.00 and then told me that I would get a $130 visa card. The problem is that I was never told I had to go on line and fill out a requdest with a Promo code to get the $130. I just kept waiting for the visa card to arrive and when it didn't in three months I called and was told there was nothing they can do because the promo was over and I didn't submit my request in time.  I cant wait to switch over to AT&T 

I as well fell for tmobiles rudy-ga-suttie! I am still in the grips of they carnage it has created on my days.there has not been a month go by that om not one tge phone with them at least 3 to 4 hours a month. I don't speak to some family members that much. It was all fine with the switch and trade in and tge new phone.tge plan was 54 bucks..mind you im happy as alark.unyil I added the internet and had my phn stolen. That's when the deceptive garbage entered my days.sudthe stolen phn suddenly became a phn I had to now pay for monthly. Then my phn plan went up to 100 bucks and the internet is 50.so I went from a new phnat no cost to paying lost myv54 buck plan and got the internet gor 50 when I was tokd 40.i have one phn I use.im a very old small one man business who is not in the greatest financial situation lately. Due yo some health issues and related issues. So I had to get anther packed ge tge internet and now the internet all under tge tmobike business account.i started at 54 and free ohone.nowvi pay for the phn 110 for one phn but have to pay for two tgat is not even active but was told tgus was rge only solution tgen let's add tge internet at 50 bucks.so I'm our of pocket 120 in just a short year and a half. I'm at their mercy monthly. I'm told I can't use my ACP account. That's tge government help do to my age and income. But they sure mess with my money.currantky I owe over 800 bucks because I can't naje the full payment.so I have ti wait and get suspended per their staff call pay a portion get my phn turned back on.gey charged a additional 60 dollars every time due to reconnecting sometimes twice a month they won't wave the 60 buckes.i started at 54 a month now I don't even know what is going on.i do know they the stress over a dam cell phn is increasing troubling. Should tgat even be a statement that comes out of anyone's mouth.tgere us alwats something waiting to Clip me.i have to get away from this debacle and exercise my rights abd use the phn program available to me.but tge cost of getting run over by tmobile for leaving is real and will continue to press me on the months to come.idk.it was so nice at the beginning but tgat honeymoon didn't last very long. Now it time to seek the separation and move on with my life.ir sounds like many bothers are getting the Rudy-ga-zuddie from the magenta colored company. Please advise if anyone has some insight they can share thank-you 

Had two older iphones paid off. Walked in to an t-mobile to see about their iPhone 15 promotion last year. Was told if you upgrade your plan you get credit for your old phones, the iPhone 15's would be free with the 5g plan upgrade, and my new monthly bill would go from $117 to $130 after the credits expired and would not go up after that. I'm now being charged over $1k for two phones, my monthly bill is almost $160. I pay almost $70 a month for the 2 phones they told me were free. Contacted t-mobile directly to see if they could help…they couldn't. Looking at these past reviews I see I'm not the only one who got scammed.

Same thing happened to us on a upgrade, after being with TMobile 22 years. Sent in two perfectly good phones (we simply needed more RAM) and was promised $650 credit, but it never came through, even after repeated calls. Rep on phone to set up the deal was in Jamaica. The rep who pretended she was going to fix it was in Philippines. Local store said they could not do the deal as they were franchise, not corporate, etc. Will never trust TM again, or do anything via phone with them, will never use them to upgrade a phone, now that I know they are mere predators. I hate the company escapes criminal liability as all those who pull off these deals need to go to jail pronto. Kinda need a godfather to have a nice little talk with the CEO. Where is the FBI and where are state's Attorney Generals>

The same thing has happened to me and it's been a battle for 6 months trying to resolve it. What's better is after my last call a couple of days ago, rather than getting further, they removed more features from my plan by removing our Netflix account that was supposed to be included for the length of our business account. I have printed every single invoice to go over every detail to try and see what happened and it seems pretty clear. When we went into the store, we had 2 working phones, we went to port the numbers over to T-mobile and use our current devices.

The rep said they had a promo going on that if we did what we planned, we qualified for 2 free S23's. We were also opening a third line for our business line and qualified for the $730 off the iPhone 14 models so we went with the 14 Plus. We were offered 3 months of Apple TV for free and a free Netflix account.

Then while waiting 3 hours to get everything going, the sales rep didn't port our numbers, he opened 2 numbers on the S23's. When we alerted this mistake to him, he went back and "fixed" everything and got our numbers onto the S23's. He told us for our inconvenience he would work with our B2B rep and get us a $200 credit on our bill which hey great but either way that wasn't our main focus and either way didn't matter to us. We went with the 'Ultimate' unlimited plan so all in all our bill should have been about $150 a month.

When we got the first bill, it was $192. So we called our sales rep and removed the insurance and were told that the $30 extra a month was the "taxes" which seemed un believable but fine. Second bill same thing, called about the $200 'credit' offered in store, kind of got that applied but however they did it on the invoice it only deducted about $86 but like I said that wasn't a major factor so we took what we could get to get closer to our expected monthly bill while we resolved the underlying issue.

For 6 months we have been going back and forth with our B2B sales rep until about 3 months ago he just stopped replying. His name is Shawn Fitzgerald. He will not answer calls, return calls, or reply to emails. So now I have resulted in calling customer support. 

2 days ago I called and spoke with Louise and she was nice, but kept telling me that the promo wasn't available when I got my phones but it was because you can clearly see on the invoice that it was applied to my two lines, just not the two random numbers and devices that appear on my first invoice. Yes there are 2 random numbers on my first invoice and account that don't belong to me and I don't have devices connected to those number. For whatever reason though, I am paying for those two devices because the next invoice instead of just dropping those 2 lines from my account and the monthly payment along with them, they transferred the payments for those lines over to the 2 devices that were supposed to be on the 'P7 Lines On Us' promo. Louise told me she was having the case escalated and someone would get back to me in 24-48 hours and that for now she was going to apply whatever she could to get my bill down to the $150 per month we expected to pay. While this seemed odd I said fine I'll wait and talk to the escalation team more in a day or so.

2 days came and went, and in the mean time I got a text saying my Netflix had been canceled! So now not only am I paying for these phones but by bringing it up I'm being strongarmed by them removing features for some reason and what am I to think, if I keep calling am I going to start losing service or now with the new Terms of Service being implemented on the first of the year am I going to be fined for something they randomly claim violates their ToS? 

Regardless, I called again today and spoke with Ron. He seemed like he understood more what I was dealing with but also tried to say that the promo wasn't available at that time but I pointed out on the invoice where it was and he put me on hold to look into it. Now I have looked over everything and see more that on my line, not only do I have the "P7 Line On Us" promo, somehow I ALSO have a "P19 Samsung Activate" promo that gives me 50% the device, it almost looks like I have 2 devices on 1 phone number where 1 is free and the other I am paying 50% for!?! So I am supposed to wait another 72-hours to hear back from someone when Ron escalated it, I have worked for phone sales, I have worked for over the phone customer service and this is absurd. This situation raises serious ethical concerns and, at worst, suggests gross misconduct. 

If you go into a store, record the interaction because apparently, they won't take your word for it, they wont take the invoices word for it, and they won't honor what you signed when activating the phone. I would like to return the phones, it is still within the 6 months so the sales rep can still receive a charge back on his commission, so there is completely this option available. I would have never gotten these phones when I had perfectly working devices to begin with and this bait-and-switch is unforgettable. If I could return part ways with my business number and start service elsewhere I would do it in a heart beat.

OMG I can't believe we are not the only ones!!! We have been dealing with this for over a year. And they put a "virtual" line on our bill too, saying "don't worry, its just to blah, blah, blah so we are paying for a phone/phone # that isn't even real. We are way in over $2000 trying to get this resolved. My next step was to contact 7OnYourSide, but I see some of you got some where contacting BBB, so that will be added to my list. I can't believe they are getting away with this for this long and nothing is being done. I think the FCC and AG should also be brought into this. We need to get a Class Action Suit started. I don't think we will have a problem getting people to jump in. I will do some investigating. Unreal!!! 

unicorn2023 wrote:

Can we report Tmobile to the consumer affairs under scammer? this is ridiculous big company can get away with scamming customers.

Same promotion this year with a free iPhone 14.  Same deal, credits because they can't "legally" give you the phone for free.  Small bill first month, which happens to be within the timeframe where you can cancel your contract, then higher and higher so that I am basically at the same amount per month I was at with Verizon.  Was suppose to be getting credits each month for the phone but instead making payments so the phone is NOT free. What a scam.  Entire reason for switching was to lower the monthly bill, not to get a phone. But, hey, an upgrade for FREE in order to switch - that's a nice perk - who is going to turn that down?  It does appear to be a bait and switch maneuver.  Contact the FTC if you want anything to really happen.  And, take it to social media.  And, the coverage isn't better than Verizon either.

https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

Gerd wrote:

My Family has been scammed by T-Mobile!  1st mistake: In early November we switched from AT&T to T-Mobile.   2nd: Mistake:  Fell for the so called “Free” IPhone 13 upgrade scam!   

I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000  in installment credits over 30 months

I traded in/sent them my wife’s perfect condition i-phone 12 pro for a i-phone 13 pro  and was told I would received $1000  in installment credits over 30 months 

I'm now being charged  $36.67 - 15.50 credit for each phone. So being charged $21.17 for each phone per month.    

If you do the math they gave me $465 each for my phones.

The promotion was $1000 credit on any I-phone 12!  They lied!

My local store employees verbally guaranteed we would get the full $1000 because that was the promotion!

I'm still fighting to get the full credits.   Next step is filing a complaint with Better Business and taking legal action filing a class action lawsuit. 

 
If you’ve experienced something similar with this promotion they ran in Dec. 2021 I would love to here your comments.

Same promotion this year with a free iPhone 14.  Same deal, credits because they can't "legally" give you the phone for free.  Small bill first month, which happens to be within the timeframe where you can cancel your contract, then higher and higher so that I am basically at the same amount per month I was at with Verizon.  Was suppose to be getting credits each month for the phone but instead making payments so the phone is NOT free. What a scam.  Entire reason for switching was to lower the monthly bill, not to get a phone. But, hey, an upgrade for FREE in order to switch - that's a nice perk - who is going to turn that down?  It does appear to be a bait and switch maneuver.  Contact the FTC if you want anything to really happen.  And, take it to social media.  And, the coverage isn't better than Verizon either.

https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

Cannot wait to switch. 
We saw the deal as newlyweds and didn’t give it much thought. 
Not only did our “FREE AIRPODS” Never Arrive  But our trade in values were pathetic for nearly new iphones. $260 each out the promised $1000. Split into 24 meses and you're locked into a ridiculously weak 5G with garbage addons like Netflix, For $160+ a month. Been with T-mobile for 15+ years. I've always wondered why some T-mobile stores have really angry customers sometimes. Knowing that the reps make a commission doesn't help and frankly deserve to get screamed at. Good stuff Angry Karen's & DGAF Elderly. 😈 Rip them all a new one for us.  

I would very much be open to speaking to several of the folks here in this thread.  I opened my very first ever TMobile account 5 days ago planning on taking advantage of the "free motorola razr plus" promotion for switching to TMobile.  The entire experience has been a headache from the time I ported my number into TMobile.  We did do a test call in the store before I left and everything appeared to be working...and my new phone had been ordered for delivery in 3 to 5 business days...or so I believed.  by the time I returned home 20 minutes later I could no longer make or receive calls, or send text messages.  I called customer service and they explained that my account has been "suspended"...but could not tell me why...and immediately un-suspended it.  Three days later when my new phone had still not shipped I called again and was assured that the phone would ship that day.  The following morning I received a text message stating that my order had been cancelled because I failed to electronically sign the purchase agreement that was emailed to me...I had not received such an agreement.  I called once again and it was explained to me that because the order had been cancelled we had to "start over".  Quite frankly I should have walked away at that point...but I wanted a "free motorola razr plus"...so what the hell..I thought..lets do this again.  At the end of the process I was emailed the agreement to e-sign.  What they sent me was a contract that stated I was purchasing the phone for $999 and would be billed at $34 per month for 24 months. I naturally refused to sign the agreement and asked for a document stating that the phone was free….but strangely that document could not be produced.  I was assured that my account had been noted and I was part of the free phone promotion...and I should just sign the document and trust them.  At that point I asked for my account number and temporary pin so I could port my number back to Verizon immediately.  I was given this information and I ended the call.  17 minutes later I received a call from "Kim" a supervisor who wanted to resolve my concerns and retain me as a TMobile customer.  Not really sure why...but I gave her 24 hours to look into the matter and get back to me.  That got me to doing some googling and I landed here….This whole thing does not smell right to me...and it seems to happen way to often….and while I find it hard to wrap my brain around how messed up they have come across to me….it is even more bizzarre that it seems to happen quite frequently.  These folks have some serious operational issues and disconnects and should be set straight.  Often times seriously ridiculous fines can help a company pull their head out of their behind and fix things.  The only reason I have given "Kim" 24 hours is that I have not yet given them any money...and I want that phone.  Frankly I hold little hope that they will retain me as a customer….but we will see.  I do not want to share personal contact info in this public forum but if anyone out there wants to pursue their issues further...please comment here and we can determine the best way to communicate.  Whether it be a marketing ploy with bait and switch built in….or just blatant operational ignorance….I think we can all agree these folks have issues and need to fix them.  I most definitely will be following up closely on my own transaction with TMobile...but the term "class action" has been mentioned a couple times in this thread (on their very own site)...and such a suit would definitely have more traction when it comes to looking into how these folks are doing business...intended or not.