T Mobile has placed my family at risk

I was a long time customer of T Mobile.  I persuaded several friends to join.  When my daughter and her family decided to move to Brazil to live by her husband's family, I encouraged them to change to T Mobile.  I had always had great service traveling in Germany and Brazil and wanted them to have the same experience.  

Of course I called before hand and spoke with several employees to make sure that the coverage that I had experience would remain the same.  My daughter called and was given the same assurance.  The change was made and immediately, the coverage was horrible.  I had never had such poor coverage in the states and now my daughter rarely had coverage in Brazil.  I would have never placed my family at risk.  I would have never recommended a service that would place them at risk with an inability to communicate especially while out of the United States.

Did T Mobile care that their employees had lied to both of us?  No.  Did they make any attempt to make the problem created by their lies right?  No.  Is there any remorse or apology?  No.

Beware this unethical company.

Deborah Powers