Equipo de Expertos

What happened to my team of experts in Atlanta?  I've called customer care FOUR times today, waited between 20-40 minutes each time and all 4 times I have been disconnected because I am in a bad service area.  Only one time did I receive a call back and what is worse, each rep (including 2 supervisors) have told me different information; mostly because they all interpret the English language a bit different, as well as possess a different knowledge of what is and is not possible. 

JD Power award for customer support no more.  How do I file a formal complaint and speak with a rep in the US?