Forum Discussion
Text messages are randomly delayed by up to a day
I've been seeing this off and on for months in group texts mostly, but also in direct texts as well. The problem is that text messages are often delayed by up to 24 hours and then dumped all at once into my phone. This is looking to be a TMobile issue. I'm on an iPhone 11 Pro with the latest version of iOS. To sum up:
- This is only with text messages, not iMessage or other messaging apps.
- This happens when I have a good signal and a wifi connection in my house, but it has also happened when I'm out and have only cellular, but still a good signal.
- The other people in group chats are spread across numerous different carriers. None of them have reported this.
- The usual phone troubleshooting steps (quit the Messages application, restart the phone, etc) do absolutely nothing.
- I checked the activity logs in my TMobile account. The text messages in question all came through at the same time according to the logs. It looks like it's somehow getting delayed inside of TMobile's system.
I've missed some texts due to this that were relatively time-sensitive. I don't think I need to express my frustration at something as old and dead-simple as SMS/MMS getting screwed up like this.
It also doesn't help my frustration when the browser based Places/Topics Browser is hopelessly broken and the page I'm using to write this keeps auto-scrolling down when I interact with a number of elements on the page.
- NotCreativeHopeNetwork Novice
For what it's worth, I'm also experiencing these same issue. Not receiving texts, and not receiving calls with no notifications about missed calls. I had the issue pretty consistently for about a month then T-Mobile said they resolved something on their end and it stopped happening, and now it's happening again but much worse this time. I've missed significantly more calls and texts. I noticed an uptick in issues around 12/23 and it's gotten worse since then. I've spoken to several different magenta team members and have not gotten any resolution yet. I've already started searching for a new plan on a new network. This is ridiculous.
- nkuhnNetwork Novice
After years as a relatively happy TMo customer, this started happening to me in the last month or so. Texts arrive in the middle of the night. Trying the 3G switch.
- JTGNewbie Caller
We’ve noticed the exact same issue since switching de Verizon. It's with single texts too...just most easily observed on group texts with spouse gets one and I don't or vice versa. No issues with other apps like Facebook Messenger. It's T-Mobiles issue to fix (no way I'm bothering with the 3G trick periodically) - If they don't fix it soon, it's back to Verizon. They're pretty comparable now in price/value and missing texts (+plus more weak coverage spots) just isn't worth the small $ difference.
- marcusunredNetwork Novice
I just started having this issue. My wife is also on TMO + Android but unaffected. The technique of disconnecting from LTE and switching to 3G worked immediately. Got a small flood of delayed group messages (which my wife had already received). Hope this method also helps others.
- HahhaileyRoaming Rookie
someoneelse wrote:
I've been seeing this off and on for months in group texts mostly, but also in direct texts as well. The problem is that text messages are often delayed by up to 24 hours and then dumped all at once into my phone. This is looking to be a TMobile issue. I'm on an iPhone 11 Pro with the latest version of iOS. To sum up:
- This is only with text messages, not iMessage or other messaging apps.
- This happens when I have a good signal and a wifi connection in my house, but it has also happened when I'm out and have only cellular, but still a good signal.
- The other people in group chats are spread across numerous different carriers. None of them have reported this.
- The usual phone troubleshooting steps (quit the Messages application, restart the phone, etc) do absolutely nothing.
- I checked the activity logs in my TMobile account. The text messages in question all came through at the same time according to the logs. It looks like it's somehow getting delayed inside of TMobile's system.
I've missed some texts due to this that were relatively time-sensitive. I don't think I need to express my frustration at something as old and dead-simple as SMS/MMS getting screwed up like this.
It also doesn't help my frustration when the browser based Places/Topics Browser is hopelessly broken and the page I'm using to write this keeps auto-scrolling down when I interact with a number of elements on the page.
I fixed this exact issue by getting a new SIM card!
- HahhaileyRoaming Rookie
Thanks fire guy, I actually was asking the group if they found anything out. But no worries, I fixed my issue! I got a new SIM card (mine was at least 10 years old) and I haven't had any missing group txts since then. Hopefully this info will help other people!
- fireguy_6364Modem Master
if you are needing actual TMO agent assistance with this you will need to contact them via FB or twitter..the site here is peer to peer only..
Hahhailey wrote:
So can we get an answer here?
this has been happening for years to me. I'm ready to switch carries.
also a common theme I've noticed is, the person who isn't getting the txts has had their number for a long time. I've had mine for 10+ years.
ive exhausted all ends at apple. It's a T-Mobile issue.
- HahhaileyRoaming Rookie
So can we get an answer here?
this has been happening for years to me. I'm ready to switch carries.
also a common theme I've noticed is, the person who isn't getting the txts has had their number for a long time. I've had mine for 10+ years.
ive exhausted all ends at apple. It's a T-Mobile issue.
- jon_nouchiNewbie Caller
This just happened to me today. After months of my contacts knowing me as "the guy who randomly doesn't get messages," and when I don't reply they have to ask "T-Mobile again?" I just received about 40 messages from within the last 24 hours. There are implications as some of these messages were work-related. Not good. At least this time I received the messages, usually they must just time out and die somewhere before reaching my phone.
- chrisrobweeksNewbie Caller
I've also been experiencing delayed and out-of-order texts (usually in group chats, but also direct texts) since switching from Verizon 3 months ago, though my wife has not noticed delayed texts. I did call t mobile support and reset my text messaging settings, but the problem persists. Very frustrating.
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