Forum Discussion
Tmobile costco rebate - timeline ?
Hi, Any idea how long does it take for T-Mobile to process the rebates? It has been more than 8 weeks since I submitted my rebate form in promotions website but it is still in same status.
Gracias,
Glad you were able to get the rebate submitted online and you are using the portal to keep an eye on your status. Since it is a rebate through one of our partnerships, the process does take a bit longer. In total, it can take up to 15 weeks to process and approve the rebate. Personally, that sounds like a long time and I doubt it takes that long every time, but that is the maximum expectation.
I sincerely hope it doesn't take that long for you.
What's the link to check the status? Still waiting for my rebate credits also?
I bought my phone 9/21/23 same Costco promotion. I just got it today 7/8/24 and if you think you are getting a 200 gift card to Costco you are wrong. they changed it to 200 dollar card spendable only at T-Mobile. this is bait and switch. 1st make sure you check status. I checked mine after 3 months and saw that it was denied. I called and they said it was a mistake and assured me that I would get my Costco virtual card soon. I forgot about it for awhile (something they are betting on) and then I checked today only to see that I was denied still. So I called and she informed me that because they had to fix it from the last time i called, it did not show up on the rebate side as approved, but that it was in fact approved about 3-4 weeks earlier. No they did not email or try to contact me in any way. I am not happy with T-mobile at all. I can only assume that they lie about everything. I came from Verizon and have never had anything less than 4 bars all around my small city and never dropped to LTE. now I get LTE about 30% of the time and I drop 3-4 times a week. I won't even go into the nightmare I had today trying to use my 200 gift card at T-mobile. I will say this Today I got told a total of 8 times completely different answers to the questions about buying a stupid tablet. My 200 is going to shutting down my account and going back to Verizon. They are not the greatest at customer service but in 10 years I don't remember them ever lying to me
I've also been waiting a long time. Its rediculous. Why not just process the promised rebates instead if playing these stupid games?
Can someone explain the logic of why T-Mobile is making it soooo hard and frustrating?
My experience otherwise with T-Mobile has been pretty good.
Mine has been more than 18 weeks now. How can I check its status?
Sean
Glad you were able to get the rebate submitted online and you are using the portal to keep an eye on your status. Since it is a rebate through one of our partnerships, the process does take a bit longer. In total, it can take up to 15 weeks to process and approve the rebate. Personally, that sounds like a long time and I doubt it takes that long every time, but that is the maximum expectation.
I sincerely hope it doesn't take that long for you.
