Forum Discussion
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number and the email saying how much my trade in was approved for. They are now only offering me $80 from what was supposed to be $380. What are my options here? I've been a T-Mobile customer for a very long time with 6 lines and multiple new phones on payment plans.
There appears to be some resolutions on lost or devalued phones on BBB.
Eromero wrote:
I received an email that said it was received and the credit would be applied to my account. Only I never received the credit which is why I called in the first place. And that's when they said they couldn't find it and only offered me $80. I have the phones serial number in the email.
pixel2022 wrote:
Same thing just happened to me, traded in iPhone X pro for a iPhone 14 back in September and UPS indicated it was received back in September but the reps keep on saying they cannot locate the phone and hence cannot give me a credit! Since they cannot locate the phone, they are not giving me a credit back. I cannot just lose $800 for nothing. Anything we can do?
I'm having the same problem right now. I'm looking into law firms who specialize in class actions if anyone's interested in combining efforts. I'm tired of t-mobile's BS and the headache they've caused me.
email: t***************@gmail.com
Same thing just happened to me, traded in iPhone X pro for a iPhone 14 back in September and UPS indicated it was received back in September but the reps keep on saying they cannot locate the phone and hence cannot give me a credit! Since they cannot locate the phone, they are not giving me a credit back. I cannot just lose $800 for nothing. Anything we can do?
T-Mobile has a great scam going. I have seen several similar complaints about the same thing. In fact, we learned yesterday that T-Mobile claims they don't have either of our phones. My wife sent hers back from one city in February, confirmation of delivery received. I sent mine from another city a few days later. Nine months later, they tell us they were never received and that we will owe then $1,800 to get out of the contract - this is after we paid for one phone according to the promotion they moved us too. I tried to turn my phone in at a store and was told I had to ship it. This has to be a scam - they bait, then switch you to another plan, then do whatever they wish with trade-in phones. We are looking take legal action and are looking for others, like you to show this is a bigger issue than just one or two customers. You can reach out at tmobilescam@yahoo.com
I received an email that said it was received and the credit would be applied to my account. Only I never received the credit which is why I called in the first place. And that's when they said they couldn't find it and only offered me $80. I have the phones serial number in the email.
Devices are also not sent to T-Mobile. They are sent to Assurant. Trade-in value is also an estimate until the device is received and assessed by Assurant. Almost always, trade-in devices are assessed at a much lower value when received than what the initial estimation was.
If the tracking shows delivered but the device was not scanned in then you would want to file a claim with USPS. T-Mobile does not use tracking #s as proof of receiving the device just that the package was received.
