Tmobile lost my trade in and is not honoring trade credit.What can I do?

I am dealing with the same thing. My iphone 11 Max Pro was supposed to get an $800 for trade in. They said they can not locate the phone even though I have tracking number saying it was delivered, etc. I have had so many issues since I made the switch from Verizon on May 31, 2023 and have spent hours and hours on the phone trying to straighten so many issues. I seriously thought someone was playing a joke. I can not even explain how much time I have spent and I am so angry beyond belief. I was with Verizon for many many years and no issues - I should have stayed with Verizon, but I was trying to save a few bucks. I am getting completely screwed and do not know what to do. Is this happening to others? I am so angry that they are doing this and getting away with it. It is so unethical. Has anyone gotten a lawyer? This is so wrong.

I filed a complaint with the MN attorney General's office.  They reached out to T-MOBILE.   A nice representative from the CEOs office reached out to me and we worked it out.  She was able to provide me with my credit.  ¡Buena suerte!

Thank you - I will try to file a complaint with the MO Attorney General's Office. I will never go back with T-Mobile after everything they have put me through - it is completely insane how they are screwing people over!

Once t-mobile makes a mistake on your trade-in, they do everything they can to avoid making it right. Even if you have everything in writing, they will give you a credit and say it's fixed moving forward, but that's just BS. I was asked by a rep if I wanted to trade in my Pixel 5 for a Pixel 6 after making an unrelated call to them. They sent me an email transcript of the conversation with the details of the trade-in and my question confirming the details. The phone was supposed to be free after rebate and at first they only gave me half credit on my bill, so I called in every month for a few months to get the correct credit, each time the rep saying it was fixed ongoing (wrong!). After 9 month I go zero automatic credits and now I'm calling every 2-3 months to get my credits. What a pain to spend an hour or two on the phone or online. At least the 24 months will be up in April of 2024 as well as my 5 line contract. I HATE T-MOBILE!

I am the recent victim of this scam. I traded in iPhone 12 mini and 13 mini for a promotion iPhone 15 on us. While I got credit for iPhone 12 mini TMobile kept saying they have not received 13 mini. I shipped both the devices in the same pack. Its funny they received one of my device and not the other one. 

Currently dealing with the trade in promotion ending after they say they assessed my phone and there could be damage. I've heard in conversation with customer service rep was find my iPhone not off and was there damage to the phone. They are still looking into the notes and will Cb. I told them the screen protector is cracked not the phone. I have a right to say if I want to proceed with the trade if I am not happy with the trade in amount. Clearly you can see this is a screen protector. Waiting on a Cb. 

shammrocky wrote:

I am dealing with the same thing. My iphone 11 Max Pro was supposed to get an $800 for trade in. They said they can not locate the phone even though I have tracking number saying it was delivered, etc. I have had so many issues since I made the switch from Verizon on May 31, 2023 and have spent hours and hours on the phone trying to straighten so many issues. I seriously thought someone was playing a joke. I can not even explain how much time I have spent and I am so angry beyond belief. I was with Verizon for many many years and no issues - I should have stayed with Verizon, but I was trying to save a few bucks. I am getting completely screwed and do not know what to do. Is this happening to others? I am so angry that they are doing this and getting away with it. It is so unethical. Has anyone gotten a lawyer? This is so wrong.

I actually went to the T Mobile store to trade in my iPhone 13 for a 15. They told me I would receive $800 credit towards the 15. My monthly bill now shows I was given about $179 in credit towards the iPhone 15, not $800! The salesman lied to my face. Still in process of trying to resolve. Phone companies are legit thieves!!