Tmobile trade in is SCAM

I also have not received the trade-in discount for my 2 phones even after my third bill. 

As per shipping tracking, phones were delivered in September,

But my Tmobile app still says that the 2 devices are due.

I called T-Mobile multiple times, and every time representative on the phone says that phones are received at the warehouse and the team is processing them but even after the third bill there are no trade-in discounts. 

T-mobile—cheater!

I didn't receive my trade-in discount, They are telling my trade-in phone imei is not matching with their warehouse database. Ups confirmed that they delivered the package.

Did T-mobile resolve these for anyone? 

They are telling me that they never received my trade-in phones which were delivered on February 13 according to UPS. They are sitting on my $3200. Any advise? Is T-mobile even paying any attention to these posts?

RS81 wrote:

Did T-mobile resolve these for anyone? 

They are telling me that they never received my trade-in phones which were delivered on February 13 according to UPS. They are sitting on my $3200. Any advise? Is T-mobile even paying any attention to these posts?

Well i work at ups at muhammad ali international airport and ive worked in every building they have so i can say without a doubt t-mobile and any other company telling you that "the package is still at the ups facility" is definitely lying. Our supervisors, and their bosses are up the employees about getting every single package out within the span of 2-3 days at most. I kid you not i leave work everyday looking through every crack and crevice for any potential packages that never even fall off the automated belt system. T-mobile is lying to you and they probably just wanted to steal your phone and blame it on UPS.

Trade in Scam:

T mobile definitely is running a scam. Tried to get credit for a trade in of my iPhone 13pro max. Perfect condition. They told me some indicator in the sim tray suggested the phone had gotten wet or some other issue. Turned down my trade!  I took the phone directly to the Apple Store. They ran their screen and told me the phone was in fine trade in condition. T-Mobile is running a scam here! Do not buy your phone from them!

If you have any disputes about your trade-ins do not call 611 customer service.  They will not help you. 

Private message the T-mobile official page on Facebook or Twitter.  That goes to a another group responsible for interfacing with customer via social media called T-Force that has executive level responsibility that is way above customer service. 

I spent 2 hours with T-mobile's 611 customer service speaking to several managers who told me that my phone arrived damaged (which is BS because I packaged it in the original iPhone box, bubble wrapped it around that box and placed it in another box).  The Customer Service people said there was nothing they could do except give me a one time $200 credit on my bill for my trouble.  When I asked for proof of the damaged phone, they said they had no pictures and no way of contacting anyone at the Assurance warehouse to verify it.  They said $200 was all they could offer me.  No shipping my phone back and no fixing the situation or verifying it.

However - when I messaged T-force through FB, they immediately fixed the problem, and said that they could see that it was a system error on their end and my monthly credits had been stopped by mistake.  My phone was not marked as damaged, and they apologized for the mistake.  My monthly credits have now been reinstated and they let me keep the $200 statement credit for all of my troubles.

I've been a T-Mobile customer for 17 years. I was on the Magenta 55 plan paying $70/ mo for two lines. I attempted to upgrade my iPhone XR to an iPhone 14 on the T-mobile website. I got a trade in estimate for $400, but when I tried to checkout the trade in credit did not show up in the total. I called T-Mobile customer service. They said I needed to go into a T-Mobile store to get the full trade in value. I went to a T-Mobile store and spoke to a "Mobile Expert." He told me that their best deal was an $800 trade in for my iPhone XR, but I needed to upgrade to the Go5G plan which would be $100/mo, a $30 per month increase. Though Go5G was $720 more over 24 months, he said I would be able to get the $800 credit for each line. Based on his explanation, that's a $1600 trade in credit for two phones for an additional monthly fee of $720 over 24 months. I agreed to the deal. After committing to sign a 24 month commitment to upgrade my plan to Go5G, they only gave me a $270 credit instead of $800 for the trade in. It was a bait and switch to get me to upgrade.  Now, like many other T-Mobile customers, I'm screwed and they won't do anything about it. 

Good to know. I ended up going to another TMobile store which took my trade as they should have. So it all worked out I think. 

I was charged Internation plan of $77.42 while I was in Bacelona! I had no coverage! So when I returned I cancelled it within days. I was told I will get a refund on 7/11! I even got a text regarding it.

I just opened my bill because I am on auto pay! They lied! They never credit my $77.42

I am calling them now!

To all, get in touch with the high level Leadership Team, their email addresses are available online, someone will get back to you.  I'm not afraid to go to the top, have done it in the past and will do again!  If you can't find the email addresses call the Corporate Offices.