Tmobile trade in is SCAM

After being with T-mobile for several years, loving them, loving their price, loving their support, etc….  Earlier this year I bought new phones at a T-Mobile Sams club kiosk.   They said I would get $300.00 per phone trade in (one apple, one samsung) they wrote it down (no signature or name, just notes) and gave me the notes.  I received the pre-paid UPS envelopes a couple of days later and immediately sent both the samsung and apple phone.  Within a week or so the t-mobile site showed they had received the Samsung and shortly after started getting the $300.00 discount on the Samsung.   I started getting text saying they hadn't received the Apple and have received that text several times now.   I have called multiple times, talkes to multiple reps.  Each said yes the trade in value for the iPhone should be $300.00.  But just give it time.  Then I received text saying if I didn't return the phone now I wouldn't get any trade-in.  Called again, was on the phone with them for about an hour.   Now they say they definetly received the phone, but instead of $300.00 per phone it was $150.00 per phone.  But said they would research why the Sam's Club kiosk agent and all their other phone support had told me it was $300.00 per phone.   I haven't heard back, but today I received another text saying my phone hadn't been received.   I truely believe they didn't receive the phone, but because it was a pre-paid UPS envelope that they purchased, I can't open a case with UPS, and T-Mobile won't open a case.   I think the worst part is that they just don't care that they made a mistake or won't take any action to even determine if they can find the phone.   In a short period of time my opinion of T-Mobile has gone from a 5+ to a 1.   They can be such a great company,  I hope they get their act together.   

Same here.  Went to the store, they looked at my phone, offered $800 trade in for a 6mth old Galaxy 22 Plus ($900 phone). Ported a line from Verizon, got a $1,400 Iphone, sent my phone back, got a $100 trade in, due to small crack on the screen.  The only option was to get it back or accept the $100. Asked if i could buy and send it another phone and they said no.  Love Tmobile but their promotions only look good on the TV. 

Rcbarba wrote:

Trade in Scam:

 

T mobile definitely is running a scam. Tried to get credit for a trade in of my iPhone 13pro max. Perfect condition. They told me some indicator in the sim tray suggested the phone had gotten wet or some other issue. Turned down my trade!  I took the phone directly to the Apple Store. They ran their screen and told me the phone was in fine trade in condition. T-Mobile is running a scam here! Do not buy your phone from them!

I had similar response with my 13 pro max. They rejected the phone only after I signed up for service. I now have to pay $1300 for a 15 that I really didn't need. Also, they valued my regular 13 at zero dollars, kept the phone and I now pay full price for another of their phone. Customer Care is worthless and condescending. 
 

The scam is simple. The agent, looks at your phone, tells you it’s in awesome condition, you sign the contract only to be told weeks later that they don’t like the condition of the phones you sent in. 

Be an advocate for yourself and tell the customer service rep you believe you're being scammed and that they do have your phone. I had the same issue except I was receiving the trade in credit for two months and then it went away. I did a lot of research and found people having similar issues so I called customer service and basically demanded that they adjust my bill to reflect the trade in credit and the representative ended up adjusting my bill. She also told me that they believe there was damage with my iPhone and someone was going to call me back within the next month to tell me what happened (side note: I had already heard from a store rep that the warehouse was saying they never received my trade in decide). Five hours later I got a call at 8:30pm with a representative from the warehouse investigation team saying my device was nowhere to be found and that they couldn't do anything. She proceeded to say the only solution was to file a claim with UPS. Luckily, I had already looked into filing a claim with UPS but UPS doesn't allow you to file a claim after 60 days (this is now 70+ days after my device was delivered). I responded to the customer service agent very sternly telling her the info about a UPS claim and that I'm now stuck in this position where nothing can be done. I continued on to say that I believed T-Mobile has my device and they're lying to me and scamming not only me but many other people. I told her I found this page and many other posts about people running into the same problem. The minute I mentioned scam she "conveniently" found my phone.
 

MY ADVICE: if you have proof from UPS of delivery and it's a couple months later, be an advocate for yourself. Tell them you believe you're being scammed and that they have your phone. I'd be curious to know how many people will all of a sudden get an answer that their phone has been found when they mention this information. 

It will get resolved through social media like facebook.

In my specific case, my apple watch that I shipped to them was still under "find my" in my apple account. I thought I had erased it from there, because when I checked on my phone I didn't see the device, but I had to sign into icloud and erase it from there. The reps are usually lazy and obviously didn't look into it deep enough, because it took 3 reps for me to find out this was the case; the other 2 reps just said keep waiting… lol annoying. I should have just sold my watch myself tbh, I would have gotten more for it and not had to deal with the reps at t-mobile. Lesson learned.

They reinstated the promotional credit after calling corporate. Hope it sticks. Aslo the local office assisted me with my iphone install so much happier now.

I've been a T-Mobile customer for 17 years. I was on the Magenta 55 plan paying $70/ mo for two lines. I attempted to upgrade my iPhone XR to an iPhone 14 on the T-mobile website. I got a trade in estimate for $400, but when I tried to checkout the trade in credit did not show up in the total. I called T-Mobile customer service. They said I needed to go into a T-Mobile store to get the full trade in value. I went to a T-Mobile store and spoke to a "Mobile Expert." He told me that their best deal was an $800 trade in for my iPhone XR, but I needed to upgrade to the Go5G plan which would be $100/mo, a $30 per month increase. Though Go5G was $720 more over 24 months, he said I would be able to get the $800 credit for each line. Based on his explanation, that's a $1600 trade in credit for two phones for an additional monthly fee of $720 over 24 months. I agreed to the deal. After committing to sign a 24 month commitment to upgrade my plan to Go5G, they only gave me a $270 credit instead of $800 for the trade in. It was a bait and switch to get me to upgrade.  Now, like many other T-Mobile customers, I'm screwed and they won't do anything about it. 

Became a t-mobile customer August 2023 traded in iphone XR for Iphone 13 was promised 730 for trade in sent phone in after wiping it clean and removing find my iphone. Never heard from them except that they received my old phone via text. After receiving a 100.00 bill I called and after a 45 minute conversation was told the promotion was cancelled because I did not turn off "find my iphone" I assured them I had but no avail and they stated they could not return phone nor would they give me any credit for it. Basically they stoled my phone VR and forced my to pay 740 for the iphone 13. I intend to file with small clains court this week.  Mike Sullivan

Activación de Apple ID230111

Promoción Details:

Activación de Apple ID230111

Código de promoción: P475
Fecha de inicio: 20 de julio de 2023
Fecha de finalización: 21 de septiembre de 2023
Crédito: hasta $30.42/mes por 24 meses

Contáctenos antes de cancelar el servicio para continuar recibiendo los créditos restantes en la factura, o los créditos se suspenderán y deberá pagarse el saldo del acuerdo de financiamiento requerido (por ejemplo, $729.99 - iPhone 13 128 GB). Los impuestos sobre el precio antes del crédito se pagan al momento de la compra. Oferta por tiempo limitado; sujeta a cambio. Se requiere crédito elegible, servicio e intercambio (por ejemplo, Ahorra $730: iPhone XR; Ahorra $365: iPhone 7). Si se cancelaron líneas en los últimos 90 días, es posible que primero deban reactivarse. Cargo de $35 por conexión del dispositivo a pagar al momento de la compra. Hasta $730 a través de créditos en la factura mensual; la cuenta debe estar activa y al corriente para recibir los créditos; puede demorar 2 ciclos de facturación. Hasta 4 dispositivos con descuento por cuenta. Es posible que no se pueda combinar con algunas ofertas o descuentos.

Compra un Apple iPhone 12, 13 o 13 mini en un plan de pago mensual, activa una línea de voz nueva en un plan con precio base elegible y ahorra hasta $730 vía créditos en la factura mensual.

To all, get in touch with the high level Leadership Team, their email addresses are available online, someone will get back to you.  I'm not afraid to go to the top, have done it in the past and will do again!  If you can't find the email addresses call the Corporate Offices.