Forum Discussion
Trade in Issues
I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off. I got the return label directly from a T-mobile store since I couldn't print it at home. I kept the customer copy as well. It's being shipped to Assurant in Texas but my tracking number hasn't been updated since December 2nd. It was supposed to arrive Nov. 30th but got pushed back due to holidays I'm assuming. It needs to be returned by December 20th so now I'm getting paranoid. I'm calling them tomorrow and asking if it would still be honored even if the package got lost. It's not my fault since I did everything correctly.
Also all the links on the T-mobile website and app are useless! They just take me to the log in and that's it. So frustrating! I wouldn't have switched over if I knew they're this unorganized.
anyone have any similar experiences? I can't open a claim with the USPS since I don't know the exact address it's getting shipped to. My fault for not taking a picture of the label. I just know it's the Assurant in Lewisville, TX 75057.
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
I have the exact same issue.
tmo_mike_c wrote:
Hey there @Arual_RY !
Have you checked your shipping status on the post office website recently? I'm also curious if you've had the post office use the tracking number you were given to track it down? Seems quite odd you can't see the tracking.
I check the tracking number online and it just says “in transit” but hasn’t been updated since December 2nd.
magenta5084390 wrote:
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
I called today and they didn't really give me any information. They just told me that the warehouses are backed up and that my phone should be delivered by the 20th. I asked her what would happen if it's not, but she did not really give me a concrete answer. Just told me they would notify me if there's an issue with my credit if they do not receive the device. But it's the 10th today and my tracking number hasn't been updated since the 2nd.
So I spoke through the chat with a representative and this is what they told me. I'm going to call and ask if I still receive the promo since it seems like everyone is having this issue and I did everything on my part.
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
Hey there @Arual_RY !
Have you checked your shipping status on the post office website recently? I'm also curious if you've had the post office use the tracking number you were given to track it down? Seems quite odd you can't see the tracking.
