Unauthorized Charge From Tmobile Appeared on my Chime Bank Account That Tmobile Cannot Find

Hi, I just received today the 5G Gateway from T-Mobile.

Going through the setup screen in front of the device, a strange message appeared saying that my Chime account had been updated to phone number 619-974-4254 (which I do not have on my account). And asked me to contact 844-244-6363 if I did NOT request this change. Which I didn't. I don't have a Chime account. I did not even know what Chime was!

So, I called the 844 number, and it had nothing to do with T-Mobile. After searching online, it appears to be a bank.

Then I called T-Mobile, their personnel, even 5G Gateway specialists, did not know what his was about. which is worrying. I unplugged the device, and I am returning it. 

Next, I will be checking my credit report. I just hope T-Mobile did not open a Chime account on my behalf when I signed up for this device. 

I see not much has changed with unauthorized charges coming out of peoples accounts, they just told me I made payment arrangements on a bill I paid in full. can't seem to get them to understand that it makes no sense to make arrangements on a bill paid in full. 

I am currently dealing with this exact issue. I have verified from my bank the transaction. They verified it. I had reminded my bank their responsibilities. They were able to provide that the transactions that I transact with tmobile, those payments go to an account labeled TBA. But the stolen amount was sent to an account labled tmobilehandset. But the account is still tmobile. And are responsible. Regardless of there inability to find the transaction. I have provided them with the information needed to properly follow the theft. But still refuse to hear me out and have someone who has the access to go I to tmobiles payment logs, find the payment accounts tmobile use, do not look at the account that our funds go into by protocol for purchases or bills. But find the other accounts, and search for the time and date I provided with the amount taken, and look at the logged files that carries the information to hold the person responsible that is doing this. They are still refusing to hear me. Refusing to acknowledge that they are responsible. So I just went down to the police department and filed a report that they did not want to file and argued it was civil from the contracts whatever. But I argued back that I opted out of tmobiles arbitration clause and reserved my rights under Uniform Commercial Code 1-308 which allows me to acknowledge and hold tmobile accountable for wrong doings. They had me write a statement and said they will file it as a information statement. Creating the paper trail for when I file suit for fraudulent bank transactions, consumer rights violations, criminal charges for robbery laws and theft laws that make these actions illegal and tmobile is liable for. If I had a walmart card creating a business relationship. And I stole something and was caught, the police would not consider it a civil suit like they stated to me this was. No they would arrest me and jail me. Which I'm pushing for. 

I too am a victim of T-mobile. Last week t-mobile debited my checking account foe 419.43. After calling 3 different. times and speaking with 3 different people, I was told take it up with my bank, which I did. My bank is investigating. Exactly 1 week later to the day,  T-mobile   debited my checking account again for 477.72. This time I asked for accounting or finance department and was told that there is no one else to task to but the puppet on the phone with their canned response to call the bank. The bank put a stop on the second debit and shut down any further attempts by T-mobile to debit my account.

I switched my payment to a credit card and I will see what happens next week at this time.  After reading so many similar events on this site, I wonder what is going on at T-mobile?

I was told at the store to call 611 and ask for finance or accounting, but that is a dead end.

If it happens again I am leaving T-mobile.

For 2 weeks in a row someone’s bill is being paid with my money or T-mobile has found a new way to make money. 

I would stop calling and write T-Mobile a business format letter requesting an explanation. If they disclaim the charge, forward their response to the bank. If it goes to arbitration you'll need a paper trail.

Charges made through T-Mobile's online site are all processed through Washington State, so that might explain the location of the charge.  Did you make a purchase on the website that wasn't related to paying your bill?  When ordering a new phone on an EIP, taxes and fees are due up front.  

I had an unauthorized account created by Tmobile resulting in a charge of $136 to my Visa. Another for $220 that T mobile could not figure out. I managed to get Visa to block the $220, and after many many months, Tmobile refunded my $136. When I kept getting more bills in the mail, now for $437, it became clear that we had only shut down ONE of TWO unauthorized accounts opened by T mobile. I continue to battle the corporation, which is threatening to send me to collections. I never received any services for these charges. It's insane. I cannot find any customer service agents who have any help whatsoever.  

So bottom line, there is an account at T mobile that probably Tmobile opened without your knowledge one time when you called just to inquire about something. That is what happened to me. It's been over a year and probably 40 hours on the phone and in the store trying to resolve this unsuccessfully. Look for the account that you don't know about. Go over all the paperwork looking at the account #s. One will be unfamiliar to you. Ask Tmobile to open a "fraud investigation" but don't expect it to work.

If you can still edit your post please remove your private information otherwise you may be targeted with scams worse than this.

I am so glad I have read this happened to me also. Two times I had gotten the credit builder card they actually got me for 2400 with my retirement money. Plus it just barely happened again i went to big five I ended up paying cash and chime charged me twice 141.00$. I was on the phone forever both times I'm talking hours lie I was at work almost my whole 8 hr shift sending m to bout 50 different people never got resolved not only that I asked hem p audit my account they wouldn't they have gotten over on me to. I can't afford an attorney so I just lost out. I hope more people see this and speak up maybe then someone will help us so they don't even have people you can understand. They basically call you a liar I have been with  them over 6 yrs they have no proof of my money my roommate sent me were I spent it at they owe me a whole lot of money. I will never see. They rip everyone off I think.   Hope Stuckman

feel free to call me or email me

stuckmanhope801@gmail.com

385-457-2161