Forum Discussion
Usage Details Not Showing
When I login to my account or check the app, my incoming/outgoing call and text details are not showing accurately. One day it will show calls from a particular number and the next day there will be no details from that same number, although calls/texts were made.
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This issue is now officially resolved. 馃榿 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
I have the same problem, unable to read usages since2/4. It also happened in October last year,now same again. It make the problem worse is when i called technical support seems like I was the only one have this issue. He hold me on phone for at least 30 minutes, keep apologize, but nothing has been done.
Same issue. Detail usage not visible for current billing cycle - no updates since 1/24 for me. No fix for three weeks. If it was really a technical issue you'd think they'd have the ability to get it fixed by now. So my guess is everyone is given the runaround and Tmobile is lying.
Same with me, can鈥檛 see call history after 1/28/23
I can't see any call history for the current period. Fix this ASAP, please. I rely on being able to check my phone records with my carrier.
Issue still not fixed Tmobile this is embarassing
This is ridicules. Call detail record is an important part of the service. Tmobile support says they know that this is broken but have no ETA and do not have more details.
I just confirmed, Verizon does provide up to date call detail records for the current cycle. If this is not fixed then that's the other option.
I have the same issue, detail usage is only from 2/9 on both my text and calls. And this hasn't been like this for me since I've been with TMobile. It's usually always up to date. I'm honestly not happy with them my bills are outrageous I can't believe what I pay for 2 lines I'm thinking about switching next month it's always something.
The web site is broken. I can see calls from the last cycle, but when I choose current cycle from the menu, it doesn't change.
Why have this menu if it doesn鈥檛 work?
Revenue in 2022 (TTM): $79.57 MIL M.
According to T-Mobile US's latest financial reports the company's current revenue (TTM) is $79.57 B. In 2021 the company made a revenue of $80.11 B an increase over the years 2020 revenue that were of $68.39 B.
