Forum Discussion
Usage Details Not Showing
When I login to my account or check the app, my incoming/outgoing call and text details are not showing accurately. One day it will show calls from a particular number and the next day there will be no details from that same number, although calls/texts were made.
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This issue is now officially resolved. 馃榿 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
since Feb.6 no usage details at all ,calls messages etc. if no change by the end of the month i am out looking for another company,
this is part of the service , everybody is due a refund
We know that the usage details are important for many reasons, and we are working on finding out why this isn't currently showing and how to fix it. With all the threads on Community and feedback/tickets filed in care, this has been shouted from the mountaintops. It is taking some time, and I know that is frustrating. We appreciate your patience and kindness.
Though I am closing this thread for comments, the conversation is still going on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This issue is now officially resolved. 馃榿 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
