Welcome Sprint Community!

We should have had the option to opt out of the merger. Seems like it should have been illegal it also should be illegal to be this hard to cancel.

Terrible service since I switched people have to call me twice to get through. And now they can't get through at all. Been on hold for two hours trying to cancel this horrible service. Miss sprint. 

this is a peer to peer assistance site..you will need to contact TMO in order for them to look into this.

I was on Sprint for 25 years!  Always had service.  Since T Mobile, took over, I never have service.  Constant dropped calls, and "no Network service detected" to make a call! I work from home in Customer Service, and need my phone.  I complained to the FCC.  Then I get a call and email from some Supervisor, who says they "cant guarantee coverage all of the time".  Well I dont have a signal 80 percent of the time!  This is unacceptable.  Why did they take over Sprint customers who they can not service.  I want my money back for all of these months of service they have not provided.  They are regulated.  You can not charge for a service, and not provide it.  That is the law of business.  I suggest, we all start calling and asking for credits.  Fix the issue @Tmobile.  And dont tell me phone isnt compatible either. Then you should not be charging me if you can not provide the service.  That is called intent in contract law!  I cant even get on to the Wifi in my apartment.  Read the comments! 

I truly miss Sprint. I truly, truly do. T-mobile sucks

I've got service with T-Mobile August 30th in a chat section. I was told price, deals, trade ins, and all information we normally ask when switching providers. It turned out, since I was getting 3 lines, that one phone would be free due to the "Buy one, Get One" promotion, and the second also free because of my trade in iPhone. It seemed a very descent deal and I decided to add 2 iWatches to the bundle. I was told that my final bill would be around $170 a month. The first bill came and it was $238, and none of the deals I was promised were listed in my account, not even the phone, an Apple XS plus in very good condition, that I sent as a trade was accounted for. I called T-Mobile and they changed the bill back to $170 and they promised it would e corrected. For the last three-four months I had to call to adjust my bill, and always getting the promise that it'd be last time calling and everything would be corrected. Well, I've just got my new bill and it's again at $238. I, once again, called, but at this time I was told that my account doesn't qualify for the deals I was promised. I have spent hours in the phone with representatives, and for most part I have been lied to all of this time. They lied when I agreed to the plan offered, and later changed it to a much higher bill, and all they are telling me is "sorry". Last conversations on 12/8, then on12/9, and the manager I spoke with said that they would make one phone paid off because of the trade in, but so far my bill is

still unchanged.

All I want is for T-Mobile to honor they promise, keep the deal that I was promised.

As soon as I can I will switch providers, I am a honest person, and I will not give my business to a dishonest company.

Below are some excerpts of my chat, date, timeline and representative’s name.

(in the excerpts below, “Marco” is T-Mobile representative, “You” is myself)

7:39, Aug 30

Marco: Do you have preferred phone and plan?

7:40, Aug 30

You: iPhone 12 the big size screen, unlimited data, text and voice and 5G 7:40, Aug 30

You: and keep my current numbers

7:40, Aug 30 Marco:

Fantastic! i can give you buy 1 get 1 promo. May I have your good call back number just in case we get disconnected

7:50, Aug 30

Marco: yes because you will only get upto $400 for iphone 8.

7:50, Aug 30 You: what about a Apple iPhone XS Max 64GB in Gold

7:51, Aug 30

Marco: That is upto $800 so your bill is $70 if you trader in iphone xs device.

7:44, Aug 30

You: what is the deal with phones, one is free, but does itrequire trade in? 7:44, Aug 30

You: or only trade one?

7:45, Aug 30

Marco: If buy 1 get 1 no trade in required however you will pay for the first phone.

7:45, Aug 30

Marco: 2nd option is yes. And i can give you upto $800 on iphone 12 each if you trade in your old phone.

8:12, Aug 30

You: how much if I add one more line?

8:12, Aug 30 You: 5G iPhone 12?

8:12, Aug 30 You: no trade in?

8:14, Aug 30 Marco: Let me check one moment.$135 included the installment of the iphone 12 3rd line without trade in.

8:30, Aug 30

Marco: So, to sum it all up in numbers here! Magenta 55+-$105 3 Apple iPhone 12 3 Physical SIM P360-0$ assited support fee-$105 Device installment-$93 for 24 months. Device credit after 2 bill cycle-$62.50 Total bill: $136.25 taxes included

After that I added two watches, $20 for the lines, and 14.87 for installments.

136.25 + 20 + 14.37 = $170.62, current bill $238.00

to summarize, I feel I’ve been schemed by T-Mobile.

couple other options when it comes to contacting TMO would be through social media. Facebook/Twitter are a couple of options. using this route also lands you with tier 2 support instead of the call in tier 1 support.

New to T Mobile with Sprint merger.  I can't seem to get anyone on the phone for tech support.  Is there a trick to getting a human?  Been on hold first time 18 minutes and gave up, now going on 10 mins and suffering through Hanson on terrible hold music.  

Very unhappy with the debacle caused by the merger. We were/are Sprint customers. We followed the directions and replaced our Sprint sim cards with T-Mobile and continued to pay our bills through our online Sprint account. I noticed that T-Mobile had a plan that would work for us and save some money. However, when I tried to activate it, it acted like I was adding new lines. So, off to chat where I was told I needed to use the Sprint chat. I was then told that our account had to be migrated before we could get any of the T-Mobile offers, and that in order to do that we would either have to take our phones to a brick and mortar store (50 miles away) or call the migration desk. After trying the migration desk number multiple times, and being placed on hold for 20-30 minutes, I gave up on that option. We are now considering just cancelling our Sprint/T-Mobile service and going with a different carrier after over 15 years with Sprint. First, we should have been told our account wouldn't just be switched over to T-Mobile. And, secondly, there should be an option to do that from our account page. We are extremely disappointed in how difficult T-Mobile is making this mandatory switch. 

i agree with the improved reception but keep in mind that the site here itself is primarily peer to peer..there is a handful of moderators/admins here but only to keep order..it isnt like the prior Sprint site when it comes to getting online assistance.