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cards?","id":"message:23941","revisionNum":1,"repliesCount":345,"author":{"__ref":"User:user:13534"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:23941"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:23941"},"body@stripHtml({\"truncateLength\":200})":" I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...","body@stringLength":"1021","rawBody":"

I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls

 

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\t\t\t\t\t\t\t\t
Action Needed:
\t\t\t\t\t\tUpdate your payment method to receive your AutoPay discounts
\t\t
\t\t\t\t\t\t\t\t
ACTION NEEDED by 07/17/2023. We're making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account.

\t\t\t\t\t\tVisit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.
","kudosSumWeight":27,"postTime":"2023-06-15T06:38:19.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:autopay","text":"pago_automático","time":"2020-01-02T08:21:34.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:23941_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":92531},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls

 

\t\t
\t\t\t\t\t\t\t\t
Action Needed:
\t\t\t\t\t\tUpdate your payment method to receive your AutoPay discounts
\t\t
\t\t\t\t\t\t\t\t
ACTION NEEDED by 07/17/2023. We're making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account.

\t\t\t\t\t\tVisit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.
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syaoran wrote:
\t

That was announced months ago.  It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue.  Removing the auto pay discount for credit cards negates that.  

\t

But unfortunately  T Mobile does NOT have a track record of security their customers PII (Personal Identfying Information) along with any banking account data.

November 2019 - 1 Million Pre-Paid customers had their data stolen

March 2020 - Another hacking in which T Mobile did not disclose the number of affected customers

August 2020 - 2 Million customers had their data stolen

December 2020 - 200,000 customer had their data stolen

August 2021 - 40 Million customers had their data stolen

January 2023 - 37 Million customers had their data stolen

April 2023 - 836 customers had their data stolen

 

That is 7 breaches of data in the last 4 years.

This information can be found easily on the Firewall Times website.

 

Furthermore, in reviewing the company's Annual statements and a continued search on the web, they do not have any SOC 2 Reports (System and Organizational Controls)  These report would indicate the vetting of their own security systems as well as any third parties that they would enter into agreements with.  Someone in the Corporate Compliance and Audit department is not doing the due diligence in ensuring their internal systems and controls could handle data integrity losses.

 

With all said above, it is not worth the $60 savings annually that I would receive as my bank accounts and the hassle of dealing with lost personal information is worth more than that.  They can send me a paper bill for me to pay them.

 

","body@stringLength":"1960","rawBody":"
syaoran wrote:
\t

That was announced months ago.  It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue.  Removing the auto pay discount for credit cards negates that.  

\t

But unfortunately  T Mobile does NOT have a track record of security their customers PII (Personal Identfying Information) along with any banking account data.

November 2019 - 1 Million Pre-Paid customers had their data stolen

March 2020 - Another hacking in which T Mobile did not disclose the number of affected customers

August 2020 - 2 Million customers had their data stolen

December 2020 - 200,000 customer had their data stolen

August 2021 - 40 Million customers had their data stolen

January 2023 - 37 Million customers had their data stolen

April 2023 - 836 customers had their data stolen

 

That is 7 breaches of data in the last 4 years.

This information can be found easily on the Firewall Times website.

 

Furthermore, in reviewing the company's Annual statements and a continued search on the web, they do not have any SOC 2 Reports (System and Organizational Controls)  These report would indicate the vetting of their own security systems as well as any third parties that they would enter into agreements with.  Someone in the Corporate Compliance and Audit department is not doing the due diligence in ensuring their internal systems and controls could handle data integrity losses.

 

With all said above, it is not worth the $60 savings annually that I would receive as my bank accounts and the hassle of dealing with lost personal information is worth more than that.  They can send me a paper bill for me to pay them.

 

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