Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls
|
|
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
Enraged666 wrote:
T-Mobile is going to lose a lot of customers they are now behaving like the other carriers with subpar service I call bs on the team of experts because when I call 611 my call gets routed overseas and I can hardly understand the rep on the phone not to mention the data breaches they have had I hope someone gets really smart and bring a class action against them because they are reckless with your info and it's just flat out wrong. They want your bank info so the next data breach all of your money will disappear
What are some national carriers / plans where current T-Mobile customers can find a better price for the same or better quality of service?
Fraud potential. TMO Customer Data Breaches Sept 2023, April 2023, Jan 2023, Aug 2021, Dec 2020, March, 2020, Nov 2019, Aug 2018. See the data breach news on Firewall Times Sept 28, 2023 article by Catherine Reed. Ah No you may not have my debit card or bank account information to give to hackers. I will also remove my credit card from the TMO customer profile, as I don't want to be in the next hack. As a 20 year plus customer with TMO, can't believe we can't have the credit card option, even a small service fee for use of the CC (1.5% to 3.5% of transaction), but docking us $15 for your own TMO data breaches to keep our bank accounts on file -- that's a no. 30 year banker here with payment industry experience. Don't do this folks. There is far less protection for the consumer if your bank account or debit card is breached than a credit card. KNOW your rights as a consumer. Don't let your bank account or debit card be compromised by a company with 8 hacks in 5 years. Shop around.
This is terrible. I feel discriminated, I do not have a bank account and I am not open to have a debit card at all, I use my available cash for food and medicines only, the rest I pay with credit card, I was offered the discount for enrolling/using my card in autopay and I agreed to that deal years ago, I have not broken my autopay agreement, this should not be taken away. I have had my account for decades and have never been late on any payments, have used my card with no issues. Plus, my credit card gives me insurance on my phones, Is T-Mobile going to give us all free insurance? I am scared to use a bank or any debit card with this hacking technology that we live in now days, it is also known that T-Mobile has had security breaches. This is illegal Please help. I don't know if the BBB or FCC or FTC or the CFPB can help us. forcing consumers into making personal financial changes is not acceptable.
mpc88888 wrote:
Give me a break!! T-Mobile is worried about the 3% credit card charge? Really? T-Mobile is a mega company & the 3% cc fees they're charged is tax deductible!!!!! How dare them!!
They're making plenty of money & are reneging on promises they've made to their customers, " You're fee will never go up"! They're becoming hugely greedy & what will be next?Class Action Lawsuit is warranted. If Tmobile loses me, I will NEVER EVER RETURN. I am filing every complaint that I can. And I am contacting class action lawyers and I am doing my due diligence to find another phone company.
I am a long-time (>20 years)T-Mo customer. I contacted T-Mo customer service concerning T-Mo plans to discontinue credit card payment eligibility for their autopay discounts. On seeking more detailed information, I was informed that no one in customer service has information about the specific points being charged by credit card companies, or the financial reasoning behind T-Mobile's scrooge-like behavior. Customer relations could not provide me with any corporate contact information (i.e., email/phone#) and suggested I write a letter to an address they offered. Ironic - an e-communications company, incapable of e-communications. Considering the individual net worth of T-Mobile executives and the company's current profitability: total service revenues increased 3% year-over-year to $15.5 billion, this decision illustrates the hypocrisy of their "customer-obsessed Un-carrier team" marketing. I will not be sharing my bank routing detail with a company that exposed 40 million of its customer files that included names, birthdays and social security numbers. I will be returning to a non-automated, mail-in check process while I peruse alternative cellular and internet service options.
Mr. Sievert, you and your executive team can do better!
mpc88888 wrote:
Give me a break!! T-Mobile is worried about the 3% credit card charge? Really? T-Mobile is a mega company & the 3% cc fees they're charged is tax deductible!!!!! How dare them!!
They're making plenty of money & are reneging on promises they've made to their customers, " You're fee will never go up"! They're becoming hugely greedy & what will be next?The pricelock is for the plan not any fees.
Give me a break!! T-Mobile is worried about the 3% credit card charge? Really? T-Mobile is a mega company & the 3% cc fees they're charged is tax deductible!!!!! How dare them!!
They're making plenty of money & are reneging on promises they've made to their customers, " You're fee will never go up"! They're becoming hugely greedy & what will be next?travel4696 wrote:
I have never had any problems paying through bank. If I put my debit card or bank info in tmobile web page to withdraw payment then I can see how hackers can ask for any amount. But im telling the bank what amount to send. Im curious when you state "I pay with a credit card on file" is that on file with bank or tmobile?
According to IRS rules there's a digital foot print on all transactions not done by cash. So even by paying how you do, Tmobile has to store routing numbers and accounts for your transaction leaving it exposed to hackers.
I have never had any problems paying through bank. If I put my debit card or bank info in tmobile web page to withdraw payment then I can see how hackers can ask for any amount. But im telling the bank what amount to send. Im curious when you state "I pay with a credit card on file" is that on file with bank or tmobile?
I pay with a credit card on file but all transactions that aren't in cash has a digital foot print saved to who you're paying to so basically paying by bank transfer is going to leave a record in T-Mobile’s system that hackers will have access to.
