what's up with T-mobile removing autopay discount for credit cards?

I am in the same boat. Just opened account with T-Mobile 4 month ago, my choices were Mint or T-Mobile. I discussed credit card explicitly while enrolling... why?  

• With credit card I have insurance from Amex.
• I never use debit card or checking account because of security.  
• if somebody states that they would like to remove fees for credit card use… fees are not 12% they are just 2.3%

Is it even legal to violate terms of agreement during sign up?

TMOB US earned 11.218B (B like in BILLION) in the last year. That's a 117.32% increase over the previous year (Source: https://www.macrotrends.net/stocks/charts/TMUS/t-mobile-us/operating-income)

They can afford the credit card service charges. 

I am going to happily pay more money to switch to Verizon in the beginning of the year. T-Mobile's service in my area is awful to say the least. Also, when I am traveling abroad, their generous 56kbs international data isn't worth the hassle. I just buy a local sim card. I use Verizon for my work phone, and the 5G coverage everywhere I travel to for work has been a refreshing experience. 

5$ fee to walk in the store and do any business with them now as well.After 21 years I am gone,they will be lucky to receive my final payment by mail with multiple money orders from third world countries.Have fun trying to cash those T-Mobile hear they charge some outrageous fees!

There is no benefit to the consumer to use a debit card or a bank account and better yet adds risk at the expense of the consumer.  For auto-pay, Tmobile should find a better way to recoup those pennies on the dollar from CC transaction fees if thats indeed the reason behind this and not FEDNOW. How about TMobile negotiate with the major card issuers for this. This would make a lot more sense then passing the burden off to your customer base to force someone to use Bank information or a Debit card. With all the latest T-mobile growth, this is the BIGGEST MISSTEP and not the mention the easiest way to lose a long term Military customer (13+yrs with Tmobile)

I've been a T-Mobile customer for many years and am not happy with this change. When combined with the obvious deteriorating customer service, poor signal in my area, and history of data breaches, this is incentive enough to switch away from T-Mobile. Very sad…

FkMagenta wrote:

I switched mine. They'll be mailing me a paper bill (money for paper, envelope, stamp, toner, wear and tear on their printing machines, etc)

Also, I will be watching for a class action lawsuit. If I see it, I'll join. What they've done is illegal.

And then?

Pay by check giving them your bank's routing code and account number in b&w on that check? Checks sent by mail are actually the most insecure form of payment and often result in late payments.

Pay with cash in-store and give them an additional $5? They now charge $5 for payments at store.

Or continue to pay with credit card?

They’ve got us coming and going on this one.

My choice was to simply open a free checking account with debit card, maintain a minimal balance and pay with that debit card while turning off overdraft features. Most bank debit cards are issued by Visa and MasterCard and carry the same fraud protections as credit cards. In addition they have card controls that can lock down the card, limit transaction amounts and categories. Still get my autopay discount with little to no risk.

No choice but to shop for another provider. Even if we assume TMobile pays the high side at 4%, on an account with 5 lines at $200 a month that means their fees are $8 a month. But this move raises my bill by $25 a month.

This is a price hike, pure and simple.

Ive had T Mobile ever since they bought sprint.   Two data hacks in 1 year.  There is NO way I am giving them my bank account info for direct pay.  I will be dumping them for their money grab

Send me the paper bill until then,   Hello Mint Mobile

I agree with you. UNETHICAL BUSINESS PRACTICES. ITS A BAIT AND SWITCH. 

LOOKS LIKE A CLASS ACTION LAWSUIT