what's up with T-mobile removing autopay discount for credit cards?

johniskewldude wrote:

BadCompany wrote:

gramps28 wrote:

magenta191221 wrote:

It’s not too late for the corporate decision makers to reverse this terrible decision.

I'm becoming more unimpressed with and disillusioned by T-Mobile every day. Slowly chipping away at the benefits will only drive customers away, so as soon as my two-year "contract" is up, it's adios.

Tmobile doesn't have contracts per se they have equipment installment plans that can be paid off anytime you want.

You also have to remember if you have a tax inclusive plan you're saving that way. How many other carriers offer that?

Nobody else have been hacked 3 times, lost 85% (probably 100%) of existing clients data and all data from previous customers. And they made settlement that will give each customer they lost data $13??? Nowhere in the world credit card payment costs any company $20 on $150 bill (if you ever paid anything to goverment you will see that they charge up to 3% from amount).

Also with all the data they lost with adding bank account or debit card, I might as well give them power of attorney…

Most likely, when they made certain commitments last year (commercial "never raise prizes, Thanksgiving=same price, Christmass=same price, Valentines Day=same price, etc...), they didn't calculate on inflation/smaller revenue due to loss of customer data/other carriers promotions, etc… for reaching bonuses for revenue and now they're trying with this stupid excuse, like we are living on Mars.

You should be ashame of yourself T-mobile for trying to treat us like sheeps!!!

Only 3? I think it's more right? lol

They've all been hacked multiple times.

https://firewalltimes.com/t-mobile-data-breaches/

https://firewalltimes.com/att-data-breaches/

https://firewalltimes.com/verizon-data-breaches/

jlfliberty wrote:

syaoran wrote:

T

magenta2738723 wrote:

 

sweetwillyd wrote:

This is simply a money grab plain and simple, I calculated the (maximum current) credit card fees on my monthly payment of $147.11. The (Maximum) T-Mobile could be charged on my Master Card is ($6.98). I have been with T-Mobil for 20 years and I'm switching. I refuse to give them my bank account information and think them very arrogant to think us all so foolish as to do so. The lack of integrity of simply adding the Credit Card fees to the transaction and thinking us foolish enough to think it's anywhere near their increase, insults my intelligence and that of any intelligent person.  Keep in mind my calculations are based on maximum fees which I can assure you, T-Mobile does not pay near the maximum, they are too big a customer.

so whats Verizons excuse for not allowing it? money grab as well?

Caprece wrote:

Rickajho wrote:

cloh76 wrote:

I just got the message too.  It's stupid.  Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount

And the credit card I pay with has phone insurance covering theft and accidental damage. As long as I pay the bill with it...

Tmobile best rethink this decision. 

 

The same! So even if I do accept this change and pay with my debit or bank account, I will STILL lose money. 

I have been with T-Mobile, essentially, since before they were T-Mobile (VoiceStream), and I have mostly enjoyed the perks of having their service. However, over the recent years, they have been steadily doing things that cause me to think about other carriers.

i recommend doing your research on those carriers then. for the bigs the only one allowing a discount for auto pay with a CC card is ATT..V doesnt do the CC card deal either..you must use their own CC card in order for this to happen. 

i would think that making a decision like this would be something that would affect everyone and not just new accounts..not overly sure the full reasoning behind it..but they are not the only one doing it either.. V started doing it years ago..furthest back i cared to even look at was 2014 for them. wonder if at some point TMO will do what V did and do their own CC? which doesnt make a ton of sense to me other than they probably get some kind of kick back for it being their own CC?

For anyone thinking this is a scam, IT IS NOT. It's very true. Your account page should now have an alert bar at the top of it about the change coming July 25th, 2023.

Personally, I'm not going to worry about it. If they don't raise my rates- ever, as they promised, I'm probably just going to pay the extra $5 for my $50 internet via my current credit card setup and call it a 10% money grab.

I'll just tip the delivery guys/gals a little less, not order out as much altogether, or skip that one extra Venti coffee. I'll make it up over the month in other ways.

I'll just give them the smaller tip with a note on it saying "Sorry, due to T-mobile removing my monthly auto-pay discount, I have no choice but to reduce your service tip. Any questions or issues should be directed to T-Mobile Customer Service by calling #1-800-T-Mobile. Thank you for your understanding and continued support in this matter."

No big deal. Two can play at that game. I'll pass those charges on to someone else. So, if the pizza guy doesn't like it, he can get a better paying job.

jlfliberty wrote:

Interesting concept, just stick with it and get shafted as long as you can shaft someone else that has nothing to do with it. I guess that is why outfits do it, people will submit.

$60 per year isn't worth complaining about. That is an optional perk I choose to give up for the good of my bank account. But it's good that you understand now how a balanced budget works. It all evens out in the end so I won't feel the shaft. I'll decide where and when to spend my money, not you. Water finds its own level. It's not like I'm paying more in total at the end of the month. Money just gets redistributed where I need it to go. 

This is why inflation hits everyone in the money chain. I'll pay the normal rate per month for my internet as long as I don't have to allow T-Mobile into my bank, and I don't even have to spend $5 of my time changing out a payment process. If I do change anything, it'll be them sending me a paper bill every month.

I can also withhold the note and spare the pizza dude's little feelings. If he don't know, he can't be butthurt. Don't want him having a meltdown on my sidewalk because he didn't get 50 cents more in a tip.  Alternate idea, I can use the tip money for gas, and drive over and get the food myself.  So whining about a few more bucks for Intenet isn't worth it to me. I just readjust the money flow and it fixes itself. I have other internet options, so without a contract, I can go with someone else if I don't like it.

Now, the phone plan folks definitely could have something to yip about. $20-35 or more in savings going up in smoke per month would suck.

In that case, it would be worth it to open a secondary checking account with its own debit card for T-mobile (or Verizon) only, use that account to only pay your phone/internet bill, and have an auto transfer from your main account put just enough money in the account over any required minimum balance a few days ahead of the payment date to cover the bill. So if your bill is 125 per month, say, then set up the secondary checking account to have $10-20 in there all the time, then have 125 auto transferred to the secondary account a few days before the phone bill is processed. That way, if any thief wants to get in your account, the most they could possibly get would be $135-145.

The reason I say to use a debit card for this is that SOME banks have some protections on the debit card (you need to check your bank policies) and also, the card number isn't directly associated with your bank account number. So theives may not be able to get to your other bank accounts directly.

That’s how I’d do it.

Is this happening to new customers and clients who switch to new plans?

pbachm4545 wrote:

Understand why T-Mobile is charging $10 more for a credit card auto pay to cover the credit card fees.

This is wrong.  Signing up for the Megenta plan for Seniors for 2 lines was supposed to be $70 and no increase FOREVER.Now T-Mobile is charging an additional $10 for using a credit card will be $80 a month.  Don't want T-Mobile to have my Bank account info.

Unfortunately Tmobile didn't change the rate plan  they just removed the perk of autopay.

whyTeeMobile wrote:

shame on you Tmobile! for stealing so much money back.  Nobody should use their debit card or bank account b/c TMobile has been hacked many times and sued for $500 million class action.

 

 

Jan 2023: 37 million accounts hacked.  https://www.cnet.com/tech/mobile/another-data-breach-has-hit-t-mobile-impacting-37-million-accounts/

Feb/Mar 2023: T-Mobile Announces Another Data Breach. https://www.cnet.com/tech/mobile/t-mobile-announces-another-data-breach/

Aug 2021: breach that affected over 54 million people with social security numbers etc. https://www.cnet.com/tech/services-and-software/t-mobile-data-breach-2021-heres-what-it-means-for-securing-your-data/

July 2022: T-Mobile Agrees to $500M Settlement in Massive Data Breach that affected >76 million people.  https://www.cnet.com/tech/mobile/t-mobile-agrees-to-500m-settlement-in-massive-data-breach/

 

T-MOBILE!!!  This is the whole reason we need to use credit cards!!  To protect consumers from you getting hacked.  And, credit cards companies charge maybe 3%!!!  You are trying to claw back and charge consumers closer to 15-20%!!!  You could charge maybe $5 total per bill but not $5/per line!!!  

AND this should ONLY be for new accounts!! not longstanding accounts that have been with you for years.  Those accounts should be grandfathered in!!!

 

Customers:  DO NOT give TMobile your debit card or bank account.  Eventually it will be compromised and thieves could empty your bank account.

 

Call them and band together!!!  

 

 

lets hope for the best. I called also and looks like is going to happen … maybe class action will change their mind,  Any lawyers out there? 

V doesnt allow auto pay discounts for CC cards unless you are using their own Verizon CC card..then it counts and you can get the discount..

aside from that theyre debti/bank info.

from the V site.

 

vzw_customer_support

Representante de Servicio al Cliente

‎02-25-2023 10:13 AM