what's up with T-mobile removing autopay discount for credit cards?

For how long now, ever since I have been a customer, never once late and always in full. Now you have the ordacity to ask me for my debit card number or do a bank draft. Long, long ago I learned about using debit cards and paid for someone to go on an inter-continental vacation and the fact I had to contact the bank from an overseas location and wait for the paperwork to go back and forth I wasn't even able to challenge it with the bank. 

I swear T-Mobile is getting more and more money hungry. Someone said switching service. I hear AT&T has some deals going on! T-Mobile and their corporate are money hungry SCUMS for this!!! I hope someone in the office shows you how much we HATE you and your money hungry ethics. Spreading the word on T-Mobile ASAP. Word of mouth is powerful! People use your words to spread to everyone about how many times T-Mobile has been hacked and data stolen but want us to give them our information. Someone up the food chain is more than likely assisting with the data breach as it happens WAYYYYYY too often. So before giving them that data think twice!

The CFO has to report the monthly EBITA to the CEO, and obviously the EBITA doesn't look good, and the CFO's job is probably on the line.  All this does is line their golden pockets more so, and the bite is on the consumer, as usual.  #CORPORATEGREED

T-Mobile is affiliated (I suspect they actually own the bank, likely through their parent company) with some bank, you may rest assured that they are getting a very good rate on the credit card discount.

One of the inducements for me to use T-Mobile was the discount they offered and now they are taking that away. They are changing the terms and conditions of their deals with their customers ex post facto.

As individuals we are powerless in the short run and we will be forced to comply with these lying lowlife reptiles.  In the longer run we may abandon these sobs for other carriers but it is my hope that some law firm sues them in such way as to make them notorious for bad faith dealings with their customers as their modus operandi.

In the current competitive environment they can’t openly raise prices, this is their lowlife means to screw their customers. 

This is not a good solution.  There is much more protection for the customer when paying by credit card in the event T-Mobile is hacked.  This change indicates that T-Mobile really doesn't care about their customers. We do do not like this change at all.

UN-CARRIER no longer, now just acting like one of the other big cellular companies.  Oh wait no your not, your worse, because AT&T and VZW honor Autopay discounts with credit cards because they understand it helps keep their customers protected.  I am looking for a new carrier that will do what they say and say what they do!!!  Goodbye Big Pink!!! 

ChuckG1973 wrote:

UN-CARRIER no longer, now just acting like one of the other big cellular companies.  Oh wait no your not, your worse, because AT&T and VZW honor Autopay discounts with credit cards because they understand it helps keep their customers protected.  I am looking for a new carrier that will do what they say and say what they do!!!  Goodbye Big Pink!!! 

VZW does not allow discounts for using a CC card unless its their OWN CC card..

from the VZW forums

 

vzw_customer_support

Representante de Servicio al Cliente

‎02-25-2023 10:13 AM

GeekX2 wrote:

I once worked a job where I encouraged a customer doing a 2000 site rollout to use external modems but they wanted to use internal because the hardware vendor was going to charge $6/month extra on support contract for external vs internal.  Although I understood the math of the situation I strongly suggested they should be calculating in the cost of having to take down their site central servers in a reboot because that was the only way to reset an internal modem as opposed to simply resetting the external modem.

T-mobile should be calculating the cost of lost goodwill and loss of customers rather than just the difference (if any) between debit and credit card fees they pay.

Really like your tech analogy.  Companies (and their bean counters) sometimes don't see the complete picture, but probably T-Mobile has considered the potential loss of customers, and calculated that the additional $5 gained from each line will more than make up the loss.

I’ve been a loyal customer with 4 lines.

With all the data breaches, there is no way I’m going to provide my bank or debit card (linked to a bank account).  

Instead of forcing customers to do this, they could have partner with Visa and brand their own credit card.  

They could have also grandfathered in customers that have been with T-Mobile for lets say 2 years or more.
Unfortunately, this is going to force me to go to another provider, most likely Verizon. 

This is not a great way to keep customers.  

MagicalWingLT wrote:

My family will be switching to someone else. Not going to use my debit card or bank account info especially since a T Mobile employee had stolen my credit card number. I was able to get the money back since it was the credit company's money not my own... With a debit card it will be impossible to get the money back if the debit card number gets stolen since it doesn't have the same protection as a credit card... So since my info was already stolen once by these idiots we will be switching to another company now.. This is what happens when you screw over your customers.... It's insane... And T Mobile had 3 data breaches already... 

Mint Mobile here I come after 13 years as a loyal customer of T-Mobiles I am leaving along with my 4 lines. Always paid on time via my credit card and this is the thanks T-Mo has for loyal customers? I can see if they did this with new customers but to do this to long standing customers is just stupid business.

I needed new phones anyway..by Felicia