Forum Discussion
Where's the technical support chat?
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?
If you do need help, you can always reach out here with specifics of what's going on. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team. They're another great option for folks that aren't able to call.
I have had an account with T-Mobile about a month. About once a day, when I try to make a call, the screen reads, "You are not connected to the network." Sometimes I can redial, sometimes not. Most of the time I have to restart. Today, I had to wait 45 minutes or so for that message to go away be able to use the phone to make a call. It's a good thing I wasn't bleeding to death and needed 911!
How can I fix this bug, please?
Hi- I thought I had early upgrade options on my account, but it appears I do not. Can I change my plan to include that?
Use the T-Mobile app on your mobile phone.
- Navigate to Support / Contact Us / Message Team
- Your text message will initially be answered by the “virtual” assistant, and then handed off to a live support agent if the virtual assistant cannot help.
Send a Twitter DM to T-Force. That's the best way I've found.
if their chat is backed up pretty bad the chat option will go away until they are caught up a bit..you can bypass chat and call in by contacting them through either Facebook or Twitter instead..usually a bit better of support since they are i believe tier 2 support instead of tier 1.
I lost any hope contacting or chatting with T mobile. I could not find the chat button. When I call them I wait for 20 minutes then it hangs up on me. It is so frustrating. I am considering changing carrier.
Or maybe I wake up at 3 or 4 am, then the phone wait times will be shorter.
This challenge remains. I am unable to contact T-Mobile by chat on any platform. No messages from within the mobile app, not chat on the browsers, nothing. And there is no email support, either. So, they apparently insist that we call them in order to have any help of any sort. Very poor client experience from my point of view.
Hey T-Mobile… do you LISTEN to your customers? Do you know or care that some people prefer this method of interaction over talking to your "team" over the phone?
Extremely disappointing.
That was using Edge.
Nope. Still don't. Not in IE and not in Chrome either.
On Thursday, November 7, 2019, 04:24:30 PM CST, gramps28 <no-reply@t-mobile.com> wrote:
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Where's the technical support chat?
reply from gramps28 in Account & services - View the full discussion
Do you see the chat tab at the lower right when you go to the contact us page?
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Do you see the chat tab at the lower right when you go to the contact us page?
