Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
MMUSTX wrote:Thanks for sharing your experience. After a month of trouble shooting by T-Mobile tech team, they could not fix the issue. Tech team was saying it is device or apple issue which is a usual tech tactic of passing the buck. I changed device, changed from eSim to physical sim, nothing fixed it.
Today i left T-Mobile and within 5 minutes of number transfer to new provider, all the text messages are working fine. So it is a T-Mobile issue or may be carrier competition where Verizon or AT&T deliberately randomly block T-Mobile incoming text to its customers or it could be T-Mobile tactic for some other reason. I think it was deliberately blocked or made broken than any other issue or else the tech team could have easily fixed it. They don't want to fix it.
I took the decision to port out of T-Mobile as T-Mobile tech team seems to be helpless. This is my story.
Same issue, opened two tickets and these don’t give a rats about it.
