Worst customer service

T mobile is the worst network company. They add extra charges every month, and their customer service is terrible. They care more about making money than serving their customers!

I have been lied to 6-8 times by T Mobile after they almost doubled my monthly bill , and no follow up after promising action . Going on for over 3-4 months and every time i called someone talked then their supervisor and same conversations and then "we will take action and update" . Then no update and finally on Sep 1 2024  a rep said they were able to offer me a discount for my patience as loyalty discount and will take effect in a few days . Again nothing and after my auto payment again was for the big amount I called back again on Sep 9 2024 and they needed 48 hours to review and update . It's been 11 days and when I called today same motions and when o finally told a supervisor that I have had enough of the same explanations and conversations that they should focus on living to the promise of the dowocujt that was made , they said sorry you can't talk and so you can leave T Mobile if you want and stopped the call . 
 

I will make sure I post this with all details on all possible social media tagging all my fgrieds and take this to as many people to stay away from T Mobile as I start looking to either go back to Verizon ( whom o only left on December 23 as I was proofed $40 per month lesser and now am paying twice that to T Mobile ) . It's a lie and cheating and will also lol at legal options to be paid for all the time I wasted all the agony and frustrations and of course the overpayment 

am also surprised at the incompetence and how every new person had no clue on what happened and what conversations I had earlier and kept asking the same questions and tried having the same conversations with me all the time . It's 2024 but their process feelS like 1980 . Will write to their COO too on that 

Even now, the situation is disappointing. Initially, one agent promised a 100% refund, but the next day, another agent only agreed to a 50% refund. Despite the presence of audio recordings for each call, the company is relying solely on the agents' internal communication notes. They are unwilling to conduct a thorough root cause analysis and have left the issue unresolved. Furthermore, the agents are disconnecting calls, stating that it's a matter of mobile Goodwill, which is frustrating for the customers.

The network coverage in major hubs of the USA, such as the Bay Area and downtown, is extremely poor. It seems like the company advertises misleading ads to hide this issue. A group of 30 students, including myself, signed up for T-Mobile, but we have all unanimously decided to switch to a different provider as soon as possible. We understand that our departure may not make a significant impact on the company, but we feel it's important to inform other students about our experiences and provide evidence of the problems we encountered with T-Mobile representatives.

After signing up as a premium or VIP member, I was disappointed to find that the promised priority customer support was not delivered. The wait times for all customers were equally long, regardless of membership status. Additionally, the Tuesday offers were underwhelming and seemed no different from regular online deals. It felt as though the company was more focused on maximizing profits than genuinely valuing its customers. Surprisingly, I found better pizza deals and more appealing offers located far from my area, suggesting that the company may not prioritize local customer satisfaction.

I honestly do not understand the level of ineptitude or just lack of care. I've been told several times that everything has been worked out and will update but nothing happens. I think they just say something to get you off the phone and hope you'll forget about it. My internet was cut off because of non payment even though I'm on autopay and my account shows no balance. It's maddening. 

Stay away had a issue with payment and they wouldn't do anything to help but demand my payment that day when said I can pay in 2 days but wasn't good enough and than said I will have to pay more to get my service back they are cheaper than Verizon but you get what you pay for they don't care about the customer. Switched back to Verizon

WORST COSTUMER SERVICE EVER!!!

So not too long ago I left T-mobile and joined Verizon. Ever since then, they locked my SIM and some Indians from customer service kept on telling me to wait 24-72 hours for my SIM to get unlocked. 3 days later, I find out my SIM is still locked and the supervisor named AL tells me to wait another 72 hours! 
They keep on putting it off and CANNOT fix anything. I don't even know why these respresentatives were hired to work in customer service. They interrupt and don't even let you speak. Just straight up pointless!

I'm warning you all, DO NOT join T-mobile. They suck. Verizon is a much better option