"LG IMS keeps stopping"

timmob wrote:

I wrote to LG and they sent me the attached PDF instructions. I've performed it on both phones and it works until the phone is powered off. I'll contact them again.

The following instruct in your T-Mobile pdf link does not work on most LG phones because it is not listed as an option.

• Select Download for ‘LG IMS Improved’ and wait for the update to complete.

Yet another false solution.

Solution #1

• Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.

If that does not do it, make sure WIFI is off and stays off, reboot phone carefully, make sure WIFI is off and do Solution #2 and repeat Solution #1 again.

Solution #2

FIX

1. DO NOT FACTORY RESET YOUR PHONE
2. Turn off WIFI
3. REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
4. Ve a Configuraciones →
5. Apps/notifications ->
6. App info ->
7. Three dots ->
8. Show System ->
9. com-lge-ims-rcsprovider ->
10. Almacenamiento
11. BORRAR CACHÉ
12. FORCE STOP  (After clearing CACHE)
13. CLEAR DATA (This will not delete your texts)
14. FORCE STOP  (After clearing DATA)
15. Leave Settings. Popups should stop.
16. Reboot. Popups should remain gone unless you turn WIFI back on.

GO BACK AND REPEAT SOLUTION #1

bpshark wrote:

fireguy_6364 wrote:

its both. TMO sent out a side update to all devices (Samsung, LG, etc)..the only OEM that ended up with an issue were mainly older LG devices..their test server never popped up any errors..only after the update was pushed...so on the TMO side all showed good to go… main reason why TMO and LG are working on it..for the older devices it was something not causing any issues but was an actual issue..for TMO their test system never detected the problem.

 

the side update was to improve network connections.

 

Here’s the updated instructions for the permanent fix from 5/27/22 if anyone still experiences the issue or wants to make sure they have the latest update:
 

T-Mobile's support team on Twitter told customers that it was aware of the issue and that it would release a fix soon. The problem has apparently been caused by a network-side system update rolled out by T-Mobile. The carrier discovered the bug only after the update was already deployed.

While the issue has now been fixed, it highlights the risk of continuing to use a smartphone that no longer receives support from the manufacturer.

ACTUALIZACIÓN

T-Mobile has officially acknowledged the recent IMS bug that occurred on many LG phones after it pushed a network settings update.

Below are the steps to apply the fix:

1. From your list of apps, tap the "Settings" gear.
2. Either select "System" or choose the "General" tab.
3. Choose Update Center > App Updates.
4. Select "Download for LG IMS Improved" and wait for the update to complete.
5. Press and hold the power key, then choose to restart your device.

THIS IS FALSE. NO SUCH STEP EXIST ON MANY OR ALL AFFECTED LG PHONES:

“Select "Download for LG IMS Improved" and wait for the update to complete.”

---and T-Mobile has not officially done anything. Call your Attorney General.

fireguy_6364 wrote:

its both. TMO sent out a side update to all devices (Samsung, LG, etc)..the only OEM that ended up with an issue were mainly older LG devices..their test server never popped up any errors..only after the update was pushed...so on the TMO side all showed good to go… main reason why TMO and LG are working on it..for the older devices it was something not causing any issues but was an actual issue..for TMO their test system never detected the problem.

 

the side update was to improve network connections.

Here’s the updated instructions for the permanent fix from 5/27/22 if anyone still experiences the issue or wants to make sure they have the latest update:
 

T-Mobile's support team on Twitter told customers that it was aware of the issue and that it would release a fix soon. The problem has apparently been caused by a network-side system update rolled out by T-Mobile. The carrier discovered the bug only after the update was already deployed.

While the issue has now been fixed, it highlights the risk of continuing to use a smartphone that no longer receives support from the manufacturer.

ACTUALIZACIÓN

T-Mobile has officially acknowledged the recent IMS bug that occurred on many LG phones after it pushed a network settings update.

Below are the steps to apply the fix:

1. From your list of apps, tap the "Settings" gear.
2. Either select "System" or choose the "General" tab.
3. Choose Update Center > App Updates.
4. Select "Download for LG IMS Improved" and wait for the update to complete.
5. Press and hold the power key, then choose to restart your device.

its both. TMO sent out a side update to all devices (Samsung, LG, etc)..the only OEM that ended up with an issue were mainly older LG devices..their test server never popped up any errors..only after the update was pushed...so on the TMO side all showed good to go… main reason why TMO and LG are working on it..for the older devices it was something not causing any issues but was an actual issue..for TMO their test system never detected the problem.

the side update was to improve network connections.

I'm giving T-Mobile until the first part of next week (I doubt they even read our postings) and then I am going to look into switching to Verizon. I've been with T-Mobile 23 years and hate to leave but this is ridiculous. 2 LG phones on Verizon and no problem. Talked with a friend this afternoon with LG phone on AT&T and he hasn't had a problem. I have 2 LG phone purchased from and on T-Mobile and they are both screwed up. Support says it's a LG problem….that's a load of garbage. They can fix it or lose customers. The stupid pop up on my phone goes off about every time I touch the phone now.

Mine stopped for 1.5 days and started up again last night & has continued popping up the message all day today. 

Did LG IMS error start up again for anyone else?  It stopped but just started up again today.

I'm convinced that the problem is T-Mobile and not LG regardless of what we are being told. My reasoning for this is simply that my wife has the exact same LG phone that I have which is on a Verizon account and she has no problems at all. A friend has a LG 60 on a verizon account and has no problems at all. I have 2 LG phones both on T-Mobile (for 23 years) and both have the annoying & repeated IMG not working or has stopped messages. T-Mobile says buy a different phone. I say "I bought these phones from you and have been with you for 23 years, FIX THEM. Note: It is much cheaper to switch carriers than to buy new phones and if you couldn't keep them working on your network, you shouldn't have sold them to me at your store in DeLand, Florida.

I found the fix on line (NO HELP FROM TMOBILE!) I called my " T-Mobile team EXPERT representative" to get resolution, of course you're speaking with someone in Asia who just gives lip service saying I was number one priority when they fix it. Asked to speak with an American (to hopefully get a more clear/honest/informed answer, but never received a call back, go figure). So went to a T-Mobile store and was told LG stopped pushing updates to their phones and I would just have to upgrade to a new phone (We have 3 of them that we bought through Tmobile). Their spring-loaded EZ answer since it's not their money- just buy new phones.... Seems like T-Mobile should own some of this, been a customer for almost 20 years. T-MOBILE AMERICA, ARE YOU LISTENING? ***UPDATE- called customer care stated cancellation in the menu, was connected with a US rep. He said they would replace the phones for FREE with the N200 Nord One Plus. Documented that on my account so I can now go to a t-mobile store to look at the phone and swap them out.