Trading a new phone, it a Metro T-mobile prepaid, I have a problem with two phones. I have never made any phone calls, because we did not put money on both two phones

I am so sorry @dmccallister It's a little tough to understand exactly what you are trying to get done. I think you're either trying to get your Metro service working or you are trying to trade in Metro phones to get T-Mobile service. Metro by T-Mobile is a "sister" company, so their plans and phones are theirs and separate from T-Mobile. 

If you want to reactivate your Metro account, you'll need to call 611 again. That number should work even if the line is suspended. You will not be able to use the T-Mobile refill card to pay your Metro account, so you'll need to have another payment method for that. 

If you want to trade in those phones and get T-Mobile service, then going to the T-Mobile store would probably be best. They can take a look at the phones and can usually get you setup with service within a few minutes and get you on your way.