Forum Discussion
Text message phone numbers turning to email addresses on WIFI calling
About 2 years ago, people's phone numbers began showing up as phone#@vtext.net, phone#@text.att.net, or phone#@tmomail.net, etc when I received SMS texts on WIFI calling on my Tmobile Samsung devices. The problem is that my text responses to these number-email combinations do not go through or end up garbled on the recipients end. I have called about this problem and Tmobile seems to have no idea how to fix this. And there appears to be no way to reverse these number-emails back to just phone numbers once this error has occurred. Even worse, more and more of my contacts have become these strange phone-email hybrids and I can no longer directly respond to texts with them. FOR EVERY TEXT RESPONSE I HAVE TO CREATE A NEW MESSAGE, CHOOSE THEIR PHONE NUMBER FROM MY CONTACTS AND SEND! It's absolutely ridiculous and frustrating. Fortunately WhatsApp and others exist but a phones BASIC SMS function should work without this kind of error! I know of no other person on any other carrier that has this problem. Please fix Tmobile!
Wow, somehow I missed that thread. I'm glad you pointed it out, @aaronkameron! I'm going to reach out to see if I can have this looked into. The downside to this is that it's Saturday and we may not have any replies until the beginning of next week. I'm going to send you a private message to get a little more info. You can check your inbox aquí.
Or does anyone have a fix for this?
Does the same error occur on other phones that you have on that line? Have you reset the phone to factory or reset your contacts to the correct format? If this error only occurs on one phone I would think the phone to be at fault but if it occurs on every phone on that same phone number then perhaps there is an account issue with SMS.
Thanks for the reply. I have had 2 different Samsung phones now and 2 different Sim cards. The problem is solved briefly with a new phone and deleting the affected contacts. But within days it occurs again and I have found no way to revert or prevent the phone-email combo. I'm fairly certain it originates from WiFi calling\texting. It's odd that it only occurs with some and not all of my contacts. Thinking about it, none of my contacts older than 3 years or so have been affected..
I'm not sure really. I have never heard of WiFi calling changing send to info. Have you tried a different router?
A good thought but most of may day is spent at work in a large hospital where I rely on Wifi calling due to poor service. Maybe it's time to switch carriers? 😥 That'd be sad though cause I've been with Tmobile for almost 13 years..
You may need to speak with the IT department at that hospital.
Some images that show the problem..
This is a strange one and we wanna do everything we can to help you before you make a switch. Does this only happen on Wi-Fi at the hospital? Are you able to test the message on a personal Wi-Fi connect (i.e. at home) or another Wi-Fi connection in general to see if the same thing happens? If you have spoken with your IT, I'm curious to know what they have to say. Please keep us posted. ¡Gracias!
¡Hola, @aaronkameron!
I hope your Friday is going well so far. I wanted to swing by to see if you've had a chance to speak with your IT department at work yet. If you haven't, we definitely recommend that because what you're experiencing is not normal behavior. Lastly, please take a look at the questions MC asked so we can get to the bottom of this.
Thanks for the follow-up. I spoke with my IT at work and they had no clue. My only solution is to replace my SIM card again, delete the contacts and avoid WIFI calling which, unfortunately, is not an option. So, for now, I have been using Whatsapp and facebook messenger instead of my basic SMS because of this ridiculous error. It appears I'm not the only one with this problem.. https://support.t-mobile.com/message/624377?et=watches.email.thread#624377 ..and sadly my problem persists unresolved. 😥
