"tmobile diagnostics keeps stopping" galaxy s20 pop-up

Disabling the Diagnostics Metrics seems to have fixed it for me. Let me know if your experience is the same.

https://www.t-mobile.com/support/plans-features/diagnostic-metrics

Debasolomon wrote:

I am shopping verizon this today.  This constant pop up saying t mobile keeps stopping has convinced me to change.  This is wasting my time.

I guess it doesn't take much to trigger you, huh? Well good riddance.

Having the same issue. Galaxy Note10+

S21 Ultra, this is constant. TMobile please fix this.

I am shopping verizon this today.  This constant pop up saying t mobile keeps stopping has convinced me to change.  This is wasting my time.

Thunderspud wrote:

Same here. Galaxy s21 Ultra. Just adding here in case anyone from T-Mobile is watching.

S21 ultra too same thing 

Same Issue. I've tried force stopping both T-Mobile apps. Uninstalled updates to the T-Mobile app, re-installed those updates. No change. Restarted my phone. Reached out to support via Twitter, and they had me wipe my cache partition. They then wanted me to reset my network settings. I refused to do that, as I have a lot of wifi passwords saved.

I also turned off diagnostic metrics from inside of the T-Mobile app with no change.

Does anyone have any other suggestions?

Scott G wrote:

https://www.t-mobile.com/support/plans-features/diagnostic-metrics#thirdheading

Got sick of it popping up while I was trying to type so I turned it off. So far, so good.

This worked for me. Thank you Scott!

Finished with CS, there was one popup after the hard reset. I would hold off on doing that unless/until T-Mobile says that IS the fix to this problem. They said they're still working on the issue. I'll follow up later on and see how this goes. Hope this helps.

S21+ owner here. Like others, disabling the Diagnostics Metrics seemed to work for a while, but it came back with a vengeance. After coming back to this forum and seeing no solutions, I tried this:

1. Disabled all app’s permissions except "Phone" (it wouldn't let me disable "Phone").
2. Cleared the app's data (under Storage).

Since then, no more pop-ups (yet?). Good luck!