Forum Discussion
TMobile is silent about LG IMS keeps stopping
The real question is why is TMobile silent on this problem. They are treating their customers like dirt. Time for a change to another company. There are better deals out there for sure.
Found the fix on line (NO HELP FROM TMOBILE!) I called my " T-Mobile team EXPERT representative" to get resolution, of course you're speaking with someone in Asia who just gives lip service saying I was number one priority when they fix it. Asked to speak with an American (to hopefully get a more clear/honest/informed answer, but never received a call back, go figure). So went to a T-Mobile store and was told LG stopped pushing updates to their phones and I would just have to upgrade to a new phone (We have 3 of them that we bought through Tmobile). Their spring-loaded EZ answer since it's not their money- just buy new phones.... Seems like T-Mobile should own some of this, been a customer for almost 20 years. T-MOBILE AMERICA, ARE YOU LISTENING?
Frank Tsacrios wrote:
The real question is why is TMobile silent on this problem. They are treating their customers like dirt. Time for a change to another company. There are better deals out there for sure.
Yes. That is the real question.
tomwil wrote:
Según TMO-Report, T-Mobile did cause the situation, and a permanent fix has been provided, by rebooting the device.
https://tmo.report/2022/05/lg-devices-on-t-mobile-made-unusable-due-to-lg-ims-crashing-bug
FAKE NEWS! The problem still existed a full day AFTER this updated article from two days ago. If you rebooted {restarted, not reset} your phone Monday evening the problem remained and still may remain today (Tuesday).
THE BEST SOLUTION (and easiest, which was posted by a tech on Monday night) and which allows WIFI to be turned on (without the debilitating popup returning) is the following:
- Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.
TreyIvey wrote:
Reasoning suggest that TMobile made a network change that caused this. However, the LG IMS library may have something not complient with some "standard" which caused it to fail. They probably insisted that their coding should work if the phone supported a standard library or somethig like that. Therefore LG is working to make an update to their library. It could just as easily gone the other way where TMobile backed out their update and the phones would start working again. They could then have tested the LG phones prior to their updates.
I had a curious problem a while back were I do not receive MultiMedia SMS from a Short Code system. TMobile insisted that it is an LG issue. I was NOT happy with them as I felt they did not attempt to support me but just said LG is getting out of the business and the phone we sold you will not be supported.
I sort of understand both sides since other phones with TMobile are not having issues. But HONESTLY - TMobile could be doing more to support their customers that purchased these phones directly from the TMobile stores. They could / should also offer some sort of token to all of us loyal customers. I've been with TMobile for many years and generally recommend them. But on 2 occasions now they have "tested" me. This one could be the one that drives me away.
underlined was exactly it. TMO kicked out a side update and there was an underlying issue on the LG side that no one knew about. which is why it only affected LG devices. the update push went out to ALL devices across the board..it was a update to help devices connect better to the network. older LG devices and for whatever reason a few of the newer ones had something going on with the network framework which brought in the problem..it mainly affected the older LG devices
so…
TMO=bad for their side test server not picking this up
LG=bad for having an underlying issue that wasnt known until it got this update.
Según TMO-Report, T-Mobile did cause the situation, and a permanent fix has been provided, by rebooting the device.
https://tmo.report/2022/05/lg-devices-on-t-mobile-made-unusable-due-to-lg-ims-crashing-bug
Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.
Reasoning suggest that TMobile made a network change that caused this. However, the LG IMS library may have something not complient with some "standard" which caused it to fail. They probably insisted that their coding should work if the phone supported a standard library or somethig like that. Therefore LG is working to make an update to their library. It could just as easily gone the other way where TMobile backed out their update and the phones would start working again. They could then have tested the LG phones prior to their updates.
I had a curious problem a while back were I do not receive MultiMedia SMS from a Short Code system. TMobile insisted that it is an LG issue. I was NOT happy with them as I felt they did not attempt to support me but just said LG is getting out of the business and the phone we sold you will not be supported.
I sort of understand both sides since other phones with TMobile are not having issues. But HONESTLY - TMobile could be doing more to support their customers that purchased these phones directly from the TMobile stores. They could / should also offer some sort of token to all of us loyal customers. I've been with TMobile for many years and generally recommend them. But on 2 occasions now they have "tested" me. This one could be the one that drives me away.
"LG IMS has stopped working" popup
AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE ‘PARTIAL FIX’ DOING THE FOLLOWING:
NOTAS:
- i have two LG V20 Phones and Fix worked for both when following these steps precisely.
- This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone.
- Fix was not lost once resolved by rebooting phone.
- Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups.
- If you need WIFI for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused.
- Call your State Attorney General and insist on an investigation.
FIX
- DO NOT FACTORY RESET YOUR PHONE
- Turn off WIFI
- REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
- Ve a Configuraciones →
- Apps/notifications ->
- App info ->
- Three dots ->
- Show System ->
- com-lge-ims-rcsprovider ->
- Almacenamiento
- BORRAR CACHÉ
- FORCE STOP (After clearing CACHE)
- CLEAR DATA (This will not delete your texts)
- FORCE STOP (After clearing DATA)
- Leave Settings. Popups should stop.
- Reboot. Popups should remain gone unless you turn WIFI back on.
T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.
fireguy_6364 wrote:
TMO did? so what update was it? mind sharing that tid bit of info?
instead of coming up with your own theories you should probably contact LG themselves and ask..
so what you are saying is theyre trying to push all the LG non 5G owners to upgrade to a 5G phone...because the only phones on their network that are not 5G are LG and not for example Samsung or Apple...? keep in mind that many with the LG V60 were also running into this..which is a 5G device..so your theory just went right out the window.
Hardly any V60s reported. You or a relative must work for T-mobile. Only 2 possible sources for an 'update' on yesterday morning : 1) LG (which is not rolling out updates anymore and requires users to install such updates anyway) or 2) T-mobile. I Everyone who takes the T-mobile SIM card out, can run all other apps on their phones and popup stops. Explain that. Why IS just LG MESSED UP? Maybe a test push to new 5G phones? LG no longer making cell phones so perhaps makesa good target? The problem is not the LG phones. We did not suddenly have a quarter million LG phones mysteriously die on Sunday morning then have T-mobile treat it like Hunter Biden's laptop as if it doesn't exist or isn't happening, without deserving an investigation.
UPDATE: LOCAL T-MOBILE RETAIL STORE WAS HELPFUL AND INFORMATIVE
We drove over to the local T-Mobile retail store and here are the answers they gave us:
Q - What is the problem and what caused it?
A - The error message is popping up on most models of LG phones on the T-Mobile network. Some incompatibility occurred between LG and T-Mobile starting Sunday. At the moment T-Mobile is saying it is an LG problem. There are long wait times on both the LG and T-Mobile help lines, due to high call volume.
Q - How widespread is the problem?
A - Customers started trickling in on Sunday and increased throughout the day. There has been a steady line of customers all day Monday. They all have the same problem at the same time, and they have all different models of LG phones.
Q - Did the store personnel try any of the recommended fixes and did any of them work on any of the customer phones?
A - Store personnel tried all the recommended fixes on many different customer phones and unfortunately not any of the fixes was able to fix any of the phones. Some of the attempts were very lengthy and laborious. Every retail employee present had attempted to fix numerous phones. The retail employees seemed to have very good technical knowledge and they were very open and courteous in answering questions.
Q - What are the customers doing after discovering they have non-usable phones?
A - Some of them decided to wait to see if LG or T-Mobile comes up with a fix. Others decided to purchase different phones on the spot. For this reason, sales of phones are much higher than usual. The most popular models are expected to be sold out by the end of the day and the store is trying to get more units shipped in as fast as possible.
CONCLUSION: As we stood there at about 3 PM, more and more customers were coming in with the same problem, interested in replacing their LG phones. We decided to go ahead and purchase two new Samsung phones, before the most popular models were sold out. If either LG or T-Mobile ever comes up with a fix, we will have two "spare" phones.
