I have lately been having problems receiving calls from a jail using Securus. I do not receive calls at all the call doesn't come though it won't even ring. The Securus account has funds and is able to get through a different carrier. I have turned off all blocking features called customer service and reset all family allowances and still no calls come through. How do I fix this I need this to work

I'm about to sue the flipping cell phone company and securus over this bs. Everyone wants to blame someone else it's certainly not my issue it's the phone company's and the provider of the calls from a corrections facility. How tf do I pay both to blame one another

Same issue here with Securus, Tmobile, I have a S23 and my son has an iphone, calls go through to him no problem, he is able to press 1 to accept the call. My phone gets a call and I can answer but when I press 1 it doesn't connect. Serious issue! Since they switched to Securus it has been a nightmare with Tmobile! I am also ready to switch as a friend had the same issue and went to Cricket and no issues. Sucks to be a customer for so long to have to switch after almost 20 years with Tmobile! Added stress to an already stressful situation~

It worked! Thank you for posting!

POSSIBLE SOLUTION: Open the TMobile Spam Shield - and look for the number and make sure it is set to "allow." I had never had it loaded but the number was marked as prison/jail by the app. Hoping it works - i haven't been able to answer anything.

I'm having the same problem I've been bounced between Tmobile and the security technologies. Customer Care both have done extensive inquiries into it and it's looking more like it's Tmobile 's fault. They're blocking almost all phone calls from Tmobile . Customers secure says 80% of their daily calls from Tmobile customers with the same complaint, I've reset every setting possible. I've talked to customer support multiple times. I'm currently talking to them now very colorfully worded and angry and that's barely getting me up to where I need to go. They told me it would be seven days before they get back to me as to why it's happening. Why pay all this money for them to without consent or knowledge block the services that were paying for on top of paying to have the calls from the inmate from Securus ?? They sure are quick to shut off your service if you're a day or so late, but it's gonna take weeks??? which I have been calling about this for literally three weeks now.this is wrong and can't be legal if someone knows of a national lawsuit or something let me know 5057300023 I'd like to join . .

why do Securus calls not come through?

Chloedoe
Network Novice
Hace 3 meses
This just started happening to me out of no where. Funds arenin the account, even a voicemail pops up but the call does not ring through. I pray #632# works! Someone needs to figure this out. TMobile and Securus need to have a meeting and work it out. Like someone else said, adding stress to an already stressful situation is unnecessary. My son needs to talk to his father.
Nanamyrtle69
Newbie Caller
Hace 4 meses
I'm going through the same as of 8/1/2024. Never had this issue since November 2023. Why now? Like we all don't enough stress that our loved one is where they are.
Regginator
Network Novice
Hace 5 meses
I can confirm that the google voice thing works. I still wanna hear my nephew call me on my line but the google thing works for sure.
Regginator
Network Novice
Hace 5 meses
Regginator wrote:

I have tried everything you all have said and nothing has worked. I didn't have these issues when I had my iPhone 14 Pro Max. All my issues started when I upgraded to the iPhone 15 pro max about 1-2 weeks ago. Imma now go to Apple Store to see if they can help me. I'm not getting anywhere with T-Mobile or Securus smh.

I actually haven't tried the google voice thing. I'll see if that works and come back with a post.
Regginator
Network Novice
Hace 5 meses
I have tried everything you all have said and nothing has worked. I didn't have these issues when I had my iPhone 14 Pro Max. All my issues started when I upgraded to the iPhone 15 pro max about 1-2 weeks ago. Imma now go to Apple Store to see if they can help me. I'm not getting anywhere with T-Mobile or Securus smh.
TXtransplant
Roaming Rookie
Hace 6 meses
Bonbonhi wrote:

You have to continue to do it as your phone switches towers..... it's been working for me too.

I noticed that! One call came through and the next didn't! So I am dialing #632#!!
Bonbonhi
Roaming Rookie
Hace 6 meses
You have to continue to do it as your phone switches towers..... it's been working for me too.
TXtransplant
Roaming Rookie
Hace 6 meses
It worked! Thank you for posting!
TXtransplant
Roaming Rookie
Hace 6 meses
Bonbonhi wrote:

Securus advised to #632# on my phone and calls are now coming through. We will see how long this lasts.

Just tried this... hope it works!
Bonbonhi
Roaming Rookie
Hace 7 meses
Securus advised to #632# on my phone and calls are now coming through. We will see how long this lasts.