Fake and deceptive t mobile promotion

After reading through these complaints it seems that T-Mobile has an issue with following up with promises.  I had a Galaxy Note 20 Ultra, and I was going to trade it in with Samsung for $600, but they required a credit check.  I don't want them messing with my credit so I opted to keep my Note device.  I later discovered that T-Mobile was offering $500 to trade in the device for the Galaxy S24 Ultra.  I decided to do it since I had been a customer for so  long.  I got the email stating that my trade in was accepted, and they confirmed on the website that the assessed value matches the estimated value.  I just logged into my account and discovered that T-Mobile only gave me $120 for my Note.  I would have kept the phone if this was the offer.  My Note was in excellent condition, and I had never even dropped it.  The way it T-Mobile owes me an additional $380 in credit to my account.  This is blatantly false, and misleading advertising.  They only seem to get away with this because they are so large.  Smaller companies would giv e about their customer's finances.  I have been a customer for a very long time, and this is unacceptable behavior.

Apparently this is their business model because they lied to me also. It's a shame there's not a lawyer who would take this and make a class action lawsuit against them. I'm willing to be a plaintiff if anyone wants to take the case.

same here.

Aimswify wrote:

Same thing happened to me One of the agents Gave me deceiving and misinformation. I called today and tried to get help and they told me there was nothing to do. I'm gonna make a complaint to bb. This is Ridiculous T-Mobile really needs to get it together. I was told that I would get gift cards for joining there internet I received one but was still waiting on the other one.  I called to check and this supervisor tell me that I was given Misleading information. Well if that the case I would expect them to make it right . He said there is nothing he can do. I felt like the lady did anything to try to sell. Which that's not right for someone to do that. Not to mention I had to go through all this kinds of mess with the Internet when it dropped and I had to go in and take Box because it stopped working because of an update. I was out of internet for 3 days. I would have warm people Not to believe T mobile says when you're switching over. 

same problem

allyds wrote:

¡Hola!

 

I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I'll be qualified for a buy 1 get 1 promotion. So that's what I did. I added a line and even bought 4 phones. When I called, the agent told me that I'm not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I'll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED.

 

Ayuda.

The same thing happened to me 2 years ago . I complained every month explained it to different representatives every mont for 6 - 8 months and gave up . I make the last payment on my  2 free phones this month . I wish I had a better outcome to help you. but I was also lied to numerous times.    

      Deceived in Phoenix

Same thing happened to me One of the agents Gave me deceiving and misinformation. I called today and tried to get help and they told me there was nothing to do. I'm gonna make a complaint to bb. This is Ridiculous T-Mobile really needs to get it together. I was told that I would get gift cards for joining there internet I received one but was still waiting on the other one.  I called to check and this supervisor tell me that I was given Misleading information. Well if that the case I would expect them to make it right . He said there is nothing he can do. I felt like the lady did anything to try to sell. Which that's not right for someone to do that. Not to mention I had to go through all this kinds of mess with the Internet when it dropped and I had to go in and take Box because it stopped working because of an update. I was out of internet for 3 days. I would have warm people Not to believe T mobile says when you're switching over. 

which plan are you on?

Problemas para canjear Netflix por cuenta nuestra

Netflix por cuenta nuestra no aparece en la cuenta dees.T-Mobile.com

1. Verifica tu estado de activación o agrega el servicio. 
2. Borra la caché, las cookies y el historial de tu navegador. 
3. Intenta canjearlo nuevamente y consulta a continuación si sigues sin ver la opción Netflix por cuenta nuestra en la cuenta de T-Mobile.  

¿Por qué estoy teniendo este problema?

• No tienes permisos para canjear Netflix por cuenta nuestra. Solo el titular principal de la cuenta puede canjear Netflix por cuenta nuestra. 
• Your rate plan does not include Netflix on Us. Not all plans are eligible for Netflix on Us. Ejemplos: 
  • Cualquier plan que no incluya impuestos 
  • ONE Voice con descuento para Puerto Rico 
  • Planes de Internet móvil (incluyendo DIGITS, LineLink y Wearable) 
  • Sin verificación de crédito  
  • Prepagado 
  • Planes Magenta de una sola línea 
  • T-Mobile Essentials 
  • Promoción ONE todo incluido (dos líneas por $100/$110 con impuestos incluidos) 
  • Planes ONE de una sola línea  
  • ONE Unlimited 55+  

smoore wrote:

Also deceived by the T-Mobile in Manor tx.  The worst store ever!! I was told I could add a line "free".  I asked multiple times if it was absolutely free since they were pressuring me to add a line (I already had a phone I could use).  They answered yes every time.  What they didn't tell me is that you get charged for it initially and over the next two billing cycles they will eventually credit what you've been charged.  And they also forgot to mention it was only good for one year.  The "free" phone ended up costing me double the two phone's i started with.  They got really ugly words from me.  Deceit is so wrong!!

yes !!! this happened to me !! They also promised Netflix free and after the paperwork was signed, told me I was on the wrong plan for free Netflex. they are very deceitful. 

Also deceived by the T-Mobile in Manor tx.  The worst store ever!! I was told I could add a line "free".  I asked multiple times if it was absolutely free since they were pressuring me to add a line (I already had a phone I could use).  They answered yes every time.  What they didn't tell me is that you get charged for it initially and over the next two billing cycles they will eventually credit what you've been charged.  And they also forgot to mention it was only good for one year.  The "free" phone ended up costing me double the two phone's i started with.  They got really ugly words from me.  Deceit is so wrong!!

I am a little concerned, as I pre-ordered the iPhone 14 Pro under the trade in promotion T Mobile was advertising. The Promotion showed I would be getting $500 to trade in my iPhone 11 Pro, but when I review the order online, it now says $220. If it's really $220, then I will cancel my order. I called T Mobile and they told me it was the $500, but then why would it show just the $500? I think it's a little deceptive and I'm very disappointed with T-Mobile in this experience. 

Yup I have also been deceived by T-Mobile.  I will always make sure to get an agreement in writing when working withT-Mobil.  Those sales people will tell you anything to get commissions.