Forum Discussion

celaaye's avatar
celaaye
Network Novice
Hace 2 años

How can I become eligible for applecare after having tmobile insurance? Please help

When i first purchased my phone, I stupidly agreed to getting the tmobile phone insurance. I am looking to switch to apple care but I keep running into an issue that my iPhone 13 is not eligible for applecare insurance. 

The cancellation will not update in my iPhone's settings (Settings - General - About - Apple Care Services), which are still showing Apple Care coverage (through T-Moble) and thus is prohibiting me from getting Apple Care from Apple instead of T-Mobile during the initial 60 day period! Hopefully it will update at some point within the 60 day period so that I can undo my mistake of getting T-Mobile insurance initially instead of just getting Apple Care+ from Apple (which is cheaper). I have called T-Mobile about this about 5 times, was told to go to a T-Mobile store and they could fix it, and was told at the T-Mobile store that they could do nothing.

Any tips?

  • did Apple say what needs to happen for it to be switched to just fully through Apple instead of TMO-Apple?